Coord Patient Experience - Highlands Quality Management - FT - 1st Shift

Huntsville Hospital Health System • Scottsboro, AL

16h

About The Position

The primary focus is to provide patient advocacy, promote and ensure service excellence, and promote a positive patient experience. The Patient Experience Coord serves as a patient advocate and handles complaints and grievances

Requirements

• Experience in an office management or public relations environment.
• High school/GED

Responsibilities

• Responds to phone calls and emails regarding customer requests, compliments, complaints and suggestions.
• Assists with Grievance/Compliaint Committee preparation and stay aware of complaints and grievances that are left unresolved to assist in meeting departmental goals and federal guidelines.
• Rounding on patients and patient families daily.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees