Cooking School Host/Hostess

Harmons•Draper, UT

7d•Onsite

About The Position

The primary purpose of this position is to assist the Cooking School Chef by creating a welcoming and engaging experience for customers. This role serves as the primary point of contact for customers, provides exceptional service, and assists with front-of-house operations during Cooking School classes and events.

Requirements

Proficiency in phone, email, and customer service etiquette.
Ability to prioritize tasks, balance friendliness with efficiency, and maintain focus while multitasking
Have a current TIPS Certification and Food Handler’s Permit
Experience with front-of-house operations, including serving, hosting, table setup, customer service, and basic cleaning procedures
Possess a good working knowledge of food quality, dietary restrictions, culinary sanitation and hygiene, and kitchen safety and food presentation
Ability to interpret policies and procedures
Proficient organization and planning skills
Possess solid communication skills, including verbal, written, and listening skills in order to effectively and efficiently communicate with diverse groups of people
Ability to professionally and appropriately handle conflict
Ability to accept constructive review and be accountable for one’s own success as well as the success of your team of which you are a part
Ability to work weekends, evenings, and holidays

Nice To Haves

A high school diploma or equivalent preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
Passion for food, cooking, and creating exceptional guest experiences
Be approachable, personable, and passionate
Possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons mission, the Harmons Cooking School mission, and a commitment to working collaboratively
Continually strive to be product minded, customer minded, personnel minded, detail minded, consistent, and forward focused

Responsibilities

Assists the Cooking School Chef to ensure the Cooking School is clean, well-maintained, and meets company standards of appearance and cleanliness
Greet and checks in customers upon arrival
Supports front-of-house operations under the direction of the Cooking School Chef
Communicating regularly with customers through written and verbal means
Maintains class rosters, including guests’ dietary restrictions
Processing customer payments
Washes, sanitizes, and stores dishes, cookware, utensils, and equipment used during cooking classes
Coordinates private events by communicating with customers and the Cooking School Chef to confirm menus, verify guest counts, secure signed contracts, and collect payments in a timely manner.
Ensures an exceptional customer experience during all classes, events, and private functions
Tracking metrics as assigned by the Cooking School Chef, Store Director, and VP of Marketing
Setting up for, taking care of guests, and assisting the chef during, and cleaning up after Cooking School classes and events, unless not needed as deemed by the Cooking School Chef
Actively promotes and creatively and effectively markets Cooking School classes and special events
Completes assigned tasks efficiently and in a timely manner
Works with the Cooking School Chef to continually improve Cooking School performance and sales
Receives feedback from customers through surveys and other means regarding Cooking School classes and special events
Sets a professional and positive example to others
Communicates effectively and works closely with the Cooking School Chef
Communicates openly and frequently with Store Director
Ensures company standards for safety, sanitation, and productivity are maintained
Assists as needed to ensure the success of the store as a whole