Cook I - City Cruises Chicago

Hornblower Group Inc. • Chicago, IL

5d • Onsite

About The Position

The Cook I position at City Cruises Chicago, part of Hornblower Group, is responsible for providing buffet maintenance and replenishment, running food from the galley to appropriate areas, and assisting in the routine cleaning of galley and buffet areas. This role requires a friendly and efficient individual who can provide exceptional hospitality.

Hornblower Group is a global leader in experience and transportation with a 100-year history. Their portfolio includes water- and land-based experiences, ferry and transportation services, dining and sightseeing cruises, and walking and food tours. City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States. The company operates in over 10 countries and serves more than 20 million guests annually, with headquarters in Orlando, Florida, and additional corporate offices in various major cities globally.

Requirements

• At least one (1) year of previous kitchen/culinary experience preferred.
• High school diploma or equivalent preferred
• Energetic and enthusiastic personality essential
• Will be closely supervised; must be able to take direction.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Must possess a service orientation – actively looking for ways to help others.
• Will work for extended periods without sitting.
• The nature of the work may be strenuous, and the work environment may be warm.
• Required to lift and move heavy items such as cases of provisions and large containers of prepared foods.
• Will be required to be available for work on all major holidays.
• Must meet minimum state age requirements.
• Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
• Ability to stand and walk for extended periods, frequently throughout a shift.
• Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
• Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
• Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
• Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
• Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
• Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
• Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
• Successfully complete vessel-specific safety and emergency training.
• Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Responsibilities

• Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system.
• Responsible for buffet maintenance and replenishment.
• Maintains accurate rotation of food to assure top quality and freshness.
• Responsible for reading and understanding ticketing system to deliver trays of food to the proper location.
• Efficiently and promptly deliver hot and cold food items to the dining cabin from the galley.
• Receive and organize hot line food orders; portion, arrange, and garnish food for service.
• Assist in routine cleaning of galley including daily cleaning of equipment and implements, sanitizing food preparation surfaces, and mopping floors.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Additional job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED