COO

Luo

11h

About The Position

About Luo Luo is one of the fastest-growing FX and cross-border payments companies in Africa. We help African businesses pay their international suppliers faster, more transparently, and more competitively than traditional solutions. In a short period of time, Luo has become a leading player in West and Central Africa. As we scale, operational excellence is at the core of our business, and we are now looking for a Chief Operating Officer to lead and elevate it.

Requirements

Strong experience in operations leadership, ideally in fintech, payments, or financial services.
Proven track record of building and scaling operational systems in fast-growing environments.
Ability to manage multiple functions (ops, support, compliance, treasury) simultaneously.
Strong execution mindset: able to go from strategy to implementation.
Highly organized, structured, and detail-oriented.

Responsibilities

Oversee all operational functions: payments, treasury, support, and compliance.
Ensure smooth execution of daily operations at scale.
Maintain high standards of accuracy, reliability, and speed across all processes.
Align teams and ensure strong coordination between functions.
Identify inefficiencies and improve operational workflows.
Lead initiatives to automate and scale operations.
Define and implement best practices across teams.
Monitor performance through KPIs and continuously raise the bar.
Lead major operational projects.
Ensure projects are delivered on time and with high quality.
Work closely with the founders on company strategy and priorities.
Help define the next steps in scaling operations across markets.
Bring structure to decision-making and execution at company level.