Conversion Project Manager

Bloomerang

2d•$55,000 - $61,000•Remote

About The Position

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As a Conversion Project Manager at Bloomerang, you are the first point of contact after the Sales process for clients converting existing data into Bloomerang. You will work closely with new clients to ensure the successful conversion of donor data from their current systems into Bloomerang in alignment with specified project timelines according to organization goals. With the ultimate goal of bringing best practices to life, we depend on our Conversion Project Managers to position clients for fundraising success within Bloomerang solutions.

Requirements

Project Management experience (preferably in an external client-facing role)
Excellent written and verbal communication skills
Data migration and/or conversion experience at a SaaS company
Technical skills (familiar with relational tables and databases)

Nice To Haves

Nonprofit knowledge

Responsibilities

Guide new clients through their conversion journey.
Manage a full project load of clients, ensuring on-time project deliverables.
Facilitate check-in calls and virtual meetings during each phase of a conversion with the client.
Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary.
Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey.
Successfully manage a full project load, ensuring conversion milestones are consistently met.
Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients.
Maintain a 90% average on-time delivery record for completed conversions
Maintain an average CSAT score of 88% or higher in Top 2 ratings