Conversion Manager

Cushman & Wakefield•Austin, TX

2d•$99,875 - $117,500

About The Position

The Conversion Manager is responsible for defining and executing the transformation of C&W's multifamily data conversion function through the adoption of AI, automation, and scalable operational practices. This position will drive the evolution of legacy conversion processes into a modern, intelligence-enabled operating model that enhances efficiency, quality, speed, and client outcomes. The role oversees the end-to-end conversion lifecycle for client onboarding, ensuring client data from a variety of sources and formats is effectively analyzed, standardized, and integrated into C&W platforms and databases. By leveraging AI-enabled capabilities and process automation, the Conversion Manager will establish repeatable, scalable solutions that reduce manual effort while improving accuracy and consistency.

Requirements

5+ years of experience in Multifamily data conversion, data migration, implementation, onboarding, or related functions, with increasing levels of responsibility.
3+ years of leadership experience managing teams, projects, or operational functions.
Strong understanding of ETL processes, data mapping, transformation methodologies, data validation, XML, CSV, SQL, and related conversion technologies.
Demonstrated experience implementing process improvements, automation solutions, AI-enabled tools, or operational transformation initiatives.
Experience with multifamily property management platforms, including Yardi, RealPage, Entrata, MRI, or similar systems.
Advanced proficiency in Microsoft Excel, including formulas, pivot tables, Power Query, and data analysis techniques.
Experience with reporting, business intelligence, data visualization, and operational performance measurement tools.
Strong analytical, problem-solving, and critical-thinking skills with the ability to identify root causes and develop scalable solutions.
Proven ability to manage multiple priorities, complex projects, and time-sensitive deliverables in a fast-paced environment.
Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business-focused outcomes.
Experience developing documentation, standard operating procedures, training materials, and process governance standards.
Ability to leverage data and metrics to drive decision-making, operational improvements, and resource planning.
Proven people leadership skills, including coaching, performance management, career development, goal setting, and team engagement.

Responsibilities

Lead the strategic transformation of C&W's multifamily data conversion function through the adoption of AI, automation, and scalable operational practices.
Design, implement, and continuously improve conversion processes that increase efficiency, quality, speed, and client satisfaction.
Oversee the end-to-end conversion lifecycle for multifamily client onboarding, ensuring successful migration of data from a variety of property management systems and source formats.
Evaluate and leverage AI-enabled tools, automation technologies, and workflow optimization opportunities to reduce manual effort and improve conversion accuracy and consistency.
Establish standardized conversion methodologies, quality control frameworks, and governance practices to support scalable growth.
Manage data extract planning, conversion discovery sessions, source system analysis, data mapping, data validation, and conversion execution activities.
Partner with Transition, Operations, Technology, Product, and Quality Control teams to ensure timely and accurate onboarding of client portfolios.
Analyze, standardize, cleanse, and transform data from Yardi, RealPage, Entrata, MRI, and other property management platforms for import into C&W systems.
Identify conversion risks, data quality concerns, and process improvement opportunities, providing recommendations and mitigation strategies to internal and external stakeholders.
Oversee quality assurance activities, including reconciliation, validation, exception handling, and post-conversion review processes.
Develop and maintain expertise in multifamily property management platforms, conversion technologies, reporting tools, and emerging AI capabilities.
Monitor conversion performance metrics, turnaround times, quality benchmarks, and operational KPIs to drive continuous improvement.
Collaborate with developers and technical teams to design and enhance conversion tools, automation solutions, integrations, and reporting capabilities.
Lead large-scale portfolio migrations, acquisitions, platform consolidations, and other strategic conversion initiatives.
Provide guidance, coaching, and subject matter expertise to conversion team members and business stakeholders.
Communicate effectively with clients, leadership, and cross-functional teams throughout the conversion process, ensuring transparency and alignment.
Participate in special projects, system upgrades, and innovation initiatives that support the organization's technology and operational objectives.