Conversational IVR Product Owner

TD • Portland, ME

5d • $91,000 - $136,240 • Onsite

About The Position

The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas. Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices. Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations. Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services. Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity. Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions. Uses sophisticated analytical thought to exercise judgement and identify solutions. Impacts the achievement of sub-function or business line objectives within the area they are accountable for. Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders. Works autonomously as the lead and guide others within area of expertise.

Requirements

• Undergraduate degree and / or product certificate
• 7+ years relevant experience
• 3-5 years Product Owner or Agile related delivery experience

Nice To Haves

• Certified Scrum Product Owner (CSPO) certification
• Project management experience
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery

Responsibilities

• Ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments.
• Align with other Product Owners and senior management to follow a product vision.
• Create and maintain a prioritized product backlog.
• Manage delivery blockers.
• Continuously assess customer feedback.
• Maximize value and assess how the product or the delivery process can be continuously improved.
• Contribute to a positive work environment and ensure that work embodies the Agile principles of transparency, collaboration and engagement.
• Partner with senior management to support the delivery of a product vision.
• Create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value.
• Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence.
• Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience.
• Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate.
• Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes.
• Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized.
• Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria.
• Manage delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs.
• Proactively raise issues that impede the efficient delivery of customer-focused increments.
• Responsible for defect management and prioritization.
• Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey.
• Ensure on-going strategic alignment with senior management, providing feedback as appropriate.
• Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities.
• Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate.
• Lead the submission and discussion on the Quarterly Business Review, with respect to their product.
• Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner.
• Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed.
• Actively coordinate and engage in risk, quality and/or business testing management.
• Empowered to make product delivery decisions, escalating to senior management as appropriate.
• Actively communicate to business, technology and senior management regarding product changes and backlog priorities.
• Single point of escalation for development team, providing guidance and decisioning as needed.
• Work cohesively with peers to reinforce Agile processes.
• Compile performance metrics and share with relevant stakeholders.
• Define the OKRs in partnership with numerous stakeholders across the organization.
• Protect the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest.
• Support team development, track team performance metrics, and provides ongoing coaching and support.
• Provide thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey.
• Work cohesively with Scrum Master to reinforce Agile processes.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for the business area / journey and the bank, both internally and / or externally.

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree