Conversational AI & Voice AI Specialist
Miratech•Tallahassee, FL
•Remote
About The Position
Miratech is seeking a Senior Conversational AI / Voice AI Engineer to design, develop, and optimize voice and chat AI solutions. This role requires Arabic proficiency and hands-on experience in delivering production-ready conversational AI solutions. Miratech is a global IT services and consulting company that supports digital transformation for large enterprises and start-ups, operating across 5 continents and in over 25 countries. The company boasts a culture of Relentless Performance, with a 99% project success rate and over 30% annual growth.
Requirements
- 5+ years of experience in software engineering, conversational AI, voice AI, chatbot development, or a related technical field.
- Arabic language proficiency.
- English proficiency at least at Upper-Intermediate (B2) level.
- Strong hands-on experience delivering production conversational AI and/or voice AI solutions.
- Experience with ElevenLabs Agents or comparable platforms such as Dialogflow, Amazon Lex, Google CCAI, Azure AI, Cognigy, Kore.ai, or similar.
- Strong knowledge of prompt engineering, AI guardrails, conversation design, and agent optimization.
- Practical experience with RAG, knowledge optimization, and knowledge-base tuning.
- Strong experience with REST APIs and webhooks.
- Experience with Genesys integrations and live-agent handoff.
- Experience designing and implementing voice and chat conversational flows.
- Understanding of intents, context, turn-taking, fallback handling, and escalation.
- Strong communication, analytical, and problem-solving skills.
Responsibilities
- Design, develop, and optimize conversational AI and voice AI agents for customer-facing use cases.
- Build and configure AI agents using conversational/voice AI platforms.
- Develop and optimize prompts, system instructions, conversation flows, and AI guardrails.
- Design and implement voicebots, chatbots, and multi-turn conversational experiences.
- Configure and optimize RAG, knowledge bases, retrieval strategies, and AI responses.
- Integrate conversational AI solutions using REST APIs and webhooks.
- Troubleshoot, test, and continuously improve agent behavior, response quality, latency, and reliability.
- Collaborate with architects, developers, CX specialists, and business stakeholders to deliver scalable AI solutions.
Benefits
- health insurance
- language courses
- relocation program
- professional development opportunities
- certification programs
- mentorship programs
- talent investment programs
- internal mobility opportunities
- internship opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
