Conversation Designer

Bjak • New York, NY

4d

About The Position

A1 is building a proactive AI chat app for everyday users to bring intelligence to conversations, errands, organising and workflows. Unlike traditional chat-based applications, our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. The system must handle multi-step reasoning, interact with external tools, and remain reliable despite non-deterministic model behavior.
You will shape how users experience AI from the ground up. This is an early, high-ownership role where your design decisions will directly influence core user flows, interaction models, and product direction.
You will design systems and journeys – how users discover value, interact with intelligence, and build trust in an AI-driven product.

Requirements

• Experience in conversation design, UX writing, product design, interaction design, or related fields.
• Strong understanding of conversational UX for chatbots, voice assistants, or AI-powered products.
• Ability to design clear multi-turn interactions, assistant flows, prompts, and error recovery patterns.
• Strong communication and systems thinking - able to simplify complex AI capabilities into intuitive user experiences.
• Experience collaborating closely with engineers, product teams, and AI/ML teams in fast-moving environments.
• Comfort working with ambiguity, evolving product directions, and rapid iteration cycles.
• Strong attention to language, tone, clarity, and interaction details.
• Ability to think deeply about user intent, context, memory, and conversational behavior over time.
• Willingness to take ownership from early exploration through shipped product experiences.

Nice To Haves

• Experience designing AI-powered or data-heavy products.
• Familiarity with usability testing and qualitative research methods.
• Experience working on zero-to-one products or early-stage teams.
• Interest in emerging UX patterns for AI, automation, or intelligent systems.

Responsibilities

• Design conversational experiences across chat, voice, and AI assistant interactions.
• Create natural, intuitive dialogue flows that help users accomplish tasks efficiently.
• Develop prompts, assistant behaviors, fallback patterns, and interaction logic for AI systems.
• Work closely with product, engineering, and ML teams to shape how the assistant communicates, responds, and guides users.
• Prototype and iterate on conversational patterns, onboarding flows, memory/context handling, and multi-step interactions.
• Define tone, personality, and response principles across different user scenarios and product surfaces.
• Analyze user behavior, conversation failures, and edge cases to improve assistant quality and reliability.
• Help establish scalable conversation design standards, libraries, and best practices across A1 products.
• Balance user experience, model limitations, latency, and product constraints when designing interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed