Convention Services Manager - Salary

Stonebridge Hospitality Associates•Denver, CO

4d•Onsite

About The Position

The purpose of a Convention Services Manager is to plan, manage and organize the in-house details for large group and convention bookings (i.e. guest rooms, menus, themes, set-up, etc.). This role involves participating in negotiating meetings/functions, rooms, rates and all related requirements, ensuring maximization of room and meeting space, revenues and profits, while delivering a quality guest experience. The manager will create and communicate event resumes, recommend and implement procedural changes, and act as a team leader for hotel department staff involved in event delivery. The role also includes planning, upselling, and detailing programs with clients, evaluating guest needs and industry trends to implement necessary changes, and monitoring client satisfaction scores to exceed brand benchmarks. A flexible schedule is required to accommodate client needs before and after events. The manager will attend operational and client meetings to communicate event details and maintain regular attendance and professional appearance.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write advanced correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to interpret and perform basic computer and POS system functions.
Experience with MS Word required.
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Sales Pro experience is highly desirable.

Responsibilities

Participate in negotiating meetings/functions, rooms, rates and all related requirements.
Ensure maximization of room and meeting space, revenues and profits, while delivering a quality guest experience.
Create and communicate event resumes.
Recommend and implement procedural changes and performs as team leader for all hotel department staff participating in the event delivery process.
Plan, upsell and detail the program with the client including: verification and modification of space requirements, times, equipment, menus, decor.
Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks.
Maintain a flexible schedule to accommodate client's needs before and after events.
Attends operational and client meetings to communicate event details including: BEO’s, pre-con’s, etc.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.