Convention Services Manager

North Point Hospitality Group, Inc.•Nashville, TN

7h•Onsite

About The Position

This role serves as the main point of contact for clients organizing meetings, conventions, and events. The Convention Services Manager will conduct initial meetings with clients to understand their event objectives, preferences, and special requirements, maintaining regular communication throughout the planning process. Key responsibilities include creating detailed banquet event orders, coordinating logistical aspects, and collaborating with internal departments to ensure client needs are met. The manager will oversee event setup, execution, and breakdown, address issues promptly, and conduct post-event evaluations to analyze successes and areas for improvement, preparing event summaries and reports for clients and management.

Requirements

Proven experience (typically 2-3 years) in event planning and management, preferably within a hotel or hospitality environment.
Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
Excellent interpersonal and communication skills, with the ability to build rapport with clients, vendors, and internal teams.
Proficiency in event management software (SalesForce/ Delphi) and Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
Knowledge of hotel operations and services, including catering, audio-visual, and room setups.
Professionalism
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Act as a gracious host to guests, vendors and candidates for employment

Nice To Haves

Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred.

Responsibilities

Serve as the main point of contact for clients organizing meetings, conventions, and events.
Conduct initial meetings with clients to understand their event objectives, preferences, and special requirements.
Maintain regular communication with clients throughout the planning process to provide updates and gather feedback.
Create detailed banquet event orders to ensure all clients’ needs are relayed to the banquet management team.
Coordinate logistical aspects such as room setups, catering, audio-visual requirements.
Collaborate with internal departments (e.g., banquets, sales, housekeeping) to ensure all client needs and expectations are met.
Oversee the setup, execution, and breakdown of events to ensure they run smoothly and according to plan.
Address any issues or concerns that arise during events promptly and professionally.
Conduct post-event evaluations to gather feedback from clients and attendees.
Analyze event successes and areas for improvement to enhance future event planning and execution.
Prepare event summaries and reports for clients and management.