Convention Services Manager

New Castle Hotel • Woburn, MA

8d • Onsite

About The Position

This role coordinates and executes all aspects of a meeting plan to ensure total client satisfaction including set up, meal functions, room reservations, group billing and any recreation arrangements. You are the liaison between the client and the hotel to ensure the function goes off without a hitch.

Requirements

• At least 3 years of progressive experience in a hotel or related field required.
• Knowledge of trending meeting and food service experiences necessary.
• Effective verbal and written English communication skills are necessary to be successful in this position.
• Regular use of a computer, business equipment and software is expected.
• Ability to work under variable temperatures and noise levels.
• Must be able to stand and/or walk for lengthy periods of time.
• Ability to bend, stretch, twist or reach with your body and your arms.

Nice To Haves

• Degree in Hotel Management
• Prior supervisory experience

Responsibilities

• Ensure the smooth operation of business functions, following the BEO and communicating to the various departments at the hotel exactly what it is the meeting planner expects.
• Use your experience, knowledge of your property’s abilities and passion to elevate the guest experience and optimize the tools/space you have.
• Manage each aspect of the event.
• Listen to the client regarding their needs/desires and then delivering.
• Take personal ownership of any issues that arise, fixing what you can and meeting with the client “post-convention” to discuss challenges.
• Inspire the staff with your “can do” attitude so you are a role model for all to follow.
• Follow your hotel’s established safety and security policies & procedures.
• Anticipate problems and call management as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree