Convention Srvcs Mgr

TPG Hotels & Resorts•Atlanta, GA

10d

About The Position

The Convention Services Manager plans, coordinates, and executes events, conferences, and conventions hosted at the hotel. The role serves as the primary liaison for clients and event planners, working to understand client needs, customize event packages, and address issues during events. It coordinates event logistics—including room setup, catering, audiovisual equipment, seating, and vendor services—and partners with other departments to ensure appropriate staffing and smooth execution. The manager also maintains event documentation and prepares post-event reports and evaluations. The position requires strong communication, organization, attention to detail, multitasking, and effectiveness in a fast-paced environment. Flexibility to work irregular hours, including evenings and weekends, is required. Physical tasks may include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. Some work takes place in an interior hotel environment with equipment and machines.

Requirements

Proven experience in event planning, preferably in a hotel or convention center setting.
Strong interpersonal and communication skills.
Exceptional organizational and time-management abilities.
Proficiency in CI/TY and Microsoft Office applications.
Knowledge of industry trends, best practices, and local regulations.
Flexibility to work irregular hours, including evenings and weekends.
Ability to perform physical tasks including extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Nice To Haves

Bachelor's degree in Hospitality Management or a related field (preferred).

Responsibilities

Serve as the main point of contact for clients and event planners, understand and anticipate their needs, and support customer satisfaction.
Collaborate with clients to design and customize event packages.
Address and resolve issues or concerns that arise during events.
Participate in client presentations and property tours.
Plan and execute event details with clients, including room setup, catering, audiovisual equipment, and special requests.
Create event timelines and ensure event requirements are met.
Coordinate event logistics, including room layouts, seating arrangements, and equipment setup.
Partner with other departments to ensure adequate staffing coverage.
Liaise with external vendors and suppliers to coordinate timely delivery of catering, decor, technical equipment, and other services.
Maintain records of event specifications, contracts, and communications.
Generate post-event reports and evaluations to support continuous improvement.