Convention Services Coordinator - Mandalay Bay

MGM Resorts International

1d • Onsite

About The Position

The Convention Services Coordinator will provide high-level administrative support to the Directors and Managers of the Convention Services Team. They will support by preparing reports, collecting sensitive/confidential information, resolving guest issues and provide mentorship and support to the coordinator team.

Requirements

• 1+ years of prior relevant guest service experience
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High School Diploma or GED
• Must be 21 years of age or older

Responsibilities

• Provide mentorship and guidance on administrative tasks for the coordinator team and create and lead all training for coordinator team.
• Coordinate and manage the admin reports calendar. Pull and distribute reports on schedule, including individual client budget reports, item usage reports, special order reports and the BEO run
• Keep confidential files organized and secure including closing event documents like client sponsor lists, affiliate bill backs and negotiated pricing for sponsors
• Complete departmental ordering and oversee inventory of office supplies/amenities and special purchases; assist with new hire access to include phone/computer equipment along with Logon Service Requests (LSRs) for employees and the leadership team
• Assist Catering /Convention Services Team with proposals, contracts, BEOs and Event Resumes as needed, including any changes to the information, log BEO changes appropriately, and handle BEO distribution
• Assist with amenity, transportation, phone line and shipping requests, group restaurant, show and spa reservations, walk pop‐up BEOs and change logs, call to remind customers for rooming list and cut‐off dates, call customer for guarantees 72 hours prior to the scheduled function, assist customer as needed in the absence of the Catering/Convention Services Manager
• Manage vendor invoicing through Coupa ensuring everything is submitted and tracked properly. Manage and verify the vendor revenue checkbook to stay on top of financials
• Assist with the creation of CS and Catering Resumes and handle distribution of documents to operations team

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED