Convention Services / Assistant AV Lead
About The Position
The Convention Service/AV Lead is the liaison between the banquet and sales & catering department. This position will report to the Food & Beverage Manager and is responsible for the set up and execution of event bookings turned over by sales & catering. This position will supervise, coach, and motivate the convention services (CS) team toward achieving exceptional guest service results. Assists with hiring training and scheduling of all CS staff. Responsible for the appropriate and timely set up of all functions meetings and food service while maintaining standards of food and beverage specifications. Assigns tasks and monitors progress to ensure advanced set up of event spaces as well as post event work (including tear down cleaning and reset of space). Maintains proper storage maintenance and inventory of all convention services equipment and supplies keeping Banquet Manager informed of any equipment or supply needs in a timely manner. Reviews banquet event orders and assists with making tasks lists for CS team. Approaches all interactions with guests and team members in a professional service-oriented manner ensuring needs are met. Ensures thorough communication and understanding with guests and other departments. Also responsible for leading the day-to-day audio-visual needs with a focus on providing professional customer service and flawlessly executed events. Responsible for technical support for events as well as making sure event set-ups are accurate to guests requests maintains prepares and sets up equipment digital signage and space for event use meets with clients when requested maintains good working knowledge and inventory of equipment such as tables chairs digital projectors laptop computers audio equipment smart podiums and other a/v equipment and banquet equipment. Has knowledge of new technologies and incorporates them when possible at the hotel. Assists with ordering new and replacement equipment. This position creates a collaborative environment with other hotel departments. Attends sheets meeting with catering culinary and banquet departments to ensure event information is correct and accurate and attends weekly staff meetings. Flexible work hours to meet the demand of the operation includes mornings evenings weekends and holidays.
Responsibilities
- Liaison between the banquet and sales & catering department
- Responsible for the set up and execution of event bookings turned over by sales & catering
- Supervise, coach, and motivate the convention services (CS) team toward achieving exceptional guest service results
- Assists with hiring training and scheduling of all CS staff
- Responsible for the appropriate and timely set up of all functions meetings and food service while maintaining standards of food and beverage specifications
- Assigns tasks and monitors progress to ensure advanced set up of event spaces as well as post event work (including tear down cleaning and reset of space)
- Maintains proper storage maintenance and inventory of all convention services equipment and supplies keeping Banquet Manager informed of any equipment or supply needs in a timely manner
- Reviews banquet event orders and assists with making tasks lists for CS team
- Approaches all interactions with guests and team members in a professional service-oriented manner ensuring needs are met
- Ensures thorough communication and understanding with guests and other departments
- Responsible for leading the day-to-day audio-visual needs with a focus on providing professional customer service and flawlessly executed events
- Responsible for technical support for events as well as making sure event set-ups are accurate to guests requests maintains prepares and sets up equipment digital signage and space for event use
- Meets with clients when requested maintains good working knowledge and inventory of equipment such as tables chairs digital projectors laptop computers audio equipment smart podiums and other a/v equipment and banquet equipment
- Has knowledge of new technologies and incorporates them when possible at the hotel
- Assists with ordering new and replacement equipment
- Creates a collaborative environment with other hotel departments
- Attends sheets meeting with catering culinary and banquet departments to ensure event information is correct and accurate and attends weekly staff meetings
- Flexible work hours to meet the demand of the operation includes mornings evenings weekends and holidays
Benefits
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
