Convention Services / Assistant AV Lead

The Ohio State University • Columbus, OH

1d • $17 - $22 • Onsite

About The Position

The Convention Service/AV Lead is the liaison between the banquet and sales & catering department. This position will report to the Food & Beverage Manager and is responsible for the set up and execution of event bookings turned over by sales & catering. This position will supervise, coach, and motivate the convention services (CS) team toward achieving exceptional guest service results. Assists with hiring training and scheduling of all CS staff. Responsible for the appropriate and timely set up of all functions meetings and food service while maintaining standards of food and beverage specifications. Assigns tasks and monitors progress to ensure advanced set up of event spaces as well as post event work (including tear down cleaning and reset of space). Maintains proper storage maintenance and inventory of all convention services equipment and supplies keeping Banquet Manager informed of any equipment or supply needs in a timely manner. Reviews banquet event orders and assists with making tasks lists for CS team. Approaches all interactions with guests and team members in a professional service-oriented manner ensuring needs are met. Ensures thorough communication and understanding with guests and other departments. Also responsible for leading the day-to-day audio-visual needs with a focus on providing professional customer service and flawlessly executed events. Responsible for technical support for events as well as making sure event set-ups are accurate to guests requests maintains prepares and sets up equipment digital signage and space for event use meets with clients when requested maintains good working knowledge and inventory of equipment such as tables chairs digital projectors laptop computers audio equipment smart podiums and other a/v equipment and banquet equipment. Has knowledge of new technologies and incorporates them when possible at the hotel. Assists with ordering new and replacement equipment. This position creates a collaborative environment with other hotel departments. Attends sheets meeting with catering culinary and banquet departments to ensure event information is correct and accurate and attends weekly staff meetings.

Requirements

• Experience in convention services and audio-visual needs.
• Ability to supervise, coach, and motivate a team.
• Skills in hiring, training, and scheduling staff.
• Proficiency in setting up event spaces and managing post-event work.
• Knowledge of equipment maintenance and inventory management.
• Ability to review banquet event orders and create task lists.
• Professional and service-oriented approach to guest and team interactions.
• Strong communication skills.
• Technical support skills for events.
• Knowledge of A/V equipment and banquet equipment.
• Familiarity with new technologies in the field.
• Ability to assist with ordering equipment.
• Collaborative work style.

Nice To Haves

• Knowledge of new technologies and ability to incorporate them.

Responsibilities

• Set up and execution of event bookings turned over by sales & catering.
• Supervise, coach, and motivate the convention services (CS) team toward achieving exceptional guest service results.
• Assist with hiring, training, and scheduling of all CS staff.
• Ensure appropriate and timely set up of all functions, meetings, and food service while maintaining standards of food and beverage specifications.
• Assign tasks and monitor progress to ensure advanced set up of event spaces as well as post-event work (including tear down, cleaning, and reset of space).
• Maintain proper storage, maintenance, and inventory of all convention services equipment and supplies, keeping Banquet Manager informed of any equipment or supply needs in a timely manner.
• Review banquet event orders and assist with making task lists for the CS team.
• Approach all interactions with guests and team members in a professional, service-oriented manner, ensuring needs are met.
• Ensure thorough communication and understanding with guests and other departments.
• Lead the day-to-day audio-visual needs with a focus on providing professional customer service and flawlessly executed events.
• Provide technical support for events and ensure event set-ups are accurate to guest requests.
• Maintain, prepare, and set up equipment, digital signage, and space for event use.
• Meet with clients when requested.
• Maintain good working knowledge and inventory of equipment such as tables, chairs, digital projectors, laptop computers, audio equipment, smart podiums, and other A/V equipment and banquet equipment.
• Have knowledge of new technologies and incorporate them when possible at the hotel.
• Assist with ordering new and replacement equipment.
• Create a collaborative environment with other hotel departments.
• Attend sheets meetings with catering, culinary, and banquet departments to ensure event information is correct and accurate.
• Attend weekly staff meetings.

Benefits

• Medical, dental, and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed