Convention Services Manager

Showboat Hotel & Island Waterpark • Atlantic City, NJ

1d

About The Position

A Convention Services Manager is responsible for coordinating and managing all aspects of group events, conferences, and conventions within Showboat. Act as the primary liaison between clients and internal departments to ensure seamless event execution and high customer satisfaction.

Requirements

• Strong organizational and multitasking skills
• Excellent communication and client relationship skills
• Attention to detail
• Problem-solving and decision-making
• Time management and prioritization
• Customer service excellence
• Ability to perform under pressure
• Ability to multitask and prioritize and delegate daily workload
• Work varying schedules that include evenings, weekends, holidays and extended hours as business dictates
• 1-3+ years of experience in event management, convention services or hospitality operations
• Knowledge of event planning/hospitality principles and practices
• Advanced proficiency in the use of Sales, Point of Sales and Property Management Systems as well as Microsoft Word and Excel
• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varies including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Nice To Haves

• Bachelor's degree in Hospitality Management, Event Management, or related field(preferred)

Responsibilities

• Serve as the main point of contact for clients after the sales process through event completion
• Conduct pre-event meetings, site visits, and planning calls to understand client needs and expectations
• Develop detailed event orders (BEOs), timelines, and floor plans
• Manage event logistics including audiovisual, room setup, and special requests
• Ensure all client requirements are communicated clearly to internal departments
• Collaborate with Sales to transition booked groups into execution phase
• Coordinate with front office, housekeeping, food & beverage, and operations teams
• Act as on-site manager during events to ensure smooth operations
• Conduct daily event reviews and adjustments as needed
• Troubleshoot issues quickly and professionally
• Ensure service standards and timelines are met
• Work closely with internal teams to deliver high-quality service
• Provide guidance and direction to event staff
• Participate in weekly BEO and operations meetings
• Performs other related duties as assigned by General Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees