Senior Convention Services Manager

Omni Hotels & Resorts • Dallas, TX

8d • Onsite

About The Position

Elevate the guest and meeting planner experience through proactive communication and seamless service delivery and drive efficient and consistent event execution with attention to detail and operational excellence. The Senior Convention Services Manager is a key leader in the hotel’s group success strategy, demonstrating reliability, composure, and professionalism.

Requirements

• College degree preferred
• At least 4 years of progressive experience in a catering/sales hotel or related field
• Knowledge of the operations of the hotel industry
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
• Must have proven selling, negotiating and presentation skills
• Requires knowledge of advanced sales techniques
• Highly developed customer service skills with strong attention to detail
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred
• The ability to delegate, effectively train and coach
• Must be able to work a flexible schedule including nights, weekends and holidays

Nice To Haves

• Proactively explore networking opportunities
• Community leadership experience
• Delphi experience preferred

Responsibilities

• Acts as the primary contact, hosting site inspections, pre-convention meetings, and facilitating communication to exceed client expectations
• Coordinates with departments (banquets, front desk, housekeeping) to ensure seamless execution of large-scale groups room blocks, food and beverage, and meeting space configurations.
• Develops comprehensive event resumes and banquet event orders (BEOs) Managing all details from menu planning to setup needs 10 days prior to event start.
• Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Reporting the overall condition of each function room to the appropriate department.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Participates in the interview process and is responsible for hiring all departmental personnel.
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department
• Accurately forecasts group revenues accordingly on an annual/quarterly/monthly basis.
• Attends daily/weekly meetings (Forecast, Operations and Banquet Event Order meetings)
• Tours, on a daily basis, the hotel function space and spot checks meeting room setups.
• Ensures that all function space in the hotel is well presented.
• Ensures that all equipment used in the department is in good order and uses preventive maintenance schedules for all equipment.
• Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.
• Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Attends out-of-hotel meetings as required.
• Establishes a rapport with individuals in similar positions at other hotels.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
• Assist in and support in food and beverage operations as necessary.
• Strong interdepartmental communication, clear, timely, and proactive with Sales, Banquets, Culinary, AV, and Front Office.
• Maintains on-site presence during events to resolve issues and ensure service standards
• Anticipate client and planner needs, demonstrating foresight, flexibility, and a solutions-oriented approach. Build planner trust through responsiveness, professionalism, and calm under pressure.
• Maintain consistent follow-up and communication from pre-event planning through post-event feedback.
• In this next level, there is the added leadership expectations around consistency, dependability, and composure, especially during high-pressure moments.
• Exhibit reliability in meeting deadlines, responding promptly, and maintaining a positive presence on the floor.
• Serve as a role model for team communication, respectful, clear, and constructive.
• Provide feedback that is solutions-focused, and always aligned with trilogy
• At the senior level, reliability and consistency are always expected. It is important for client trust, but also team morale.

Benefits

• Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees