Convention Services Manager

Pyramid Global Hospitality • Seattle, WA

2d • Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape. The Convention Services Manager is responsible for coordinating and executing conventions and large-scale events from initial planning through final delivery. This role emphasizes scheduling, logistics, client communication, and cross-departmental coordination rather than direct sales. Reporting to the Director of Catering, the Convention Services Manager ensures seamless event operations and an exceptional client experience while upholding brand standards.

Requirements

• Proficiency with Delphi (required) and experience with Opera HMS a plus.
• Prior experience in the field of hospitality is preferred.
• Knowledge and experience working with Microsoft office programs.
• Attention to detail.
• Ability to work effectively under time constraints and deadlines.
• Command of the English language both written and verbal.

Responsibilities

• Coordinate all aspects of convention or event planning, from initial consultation to final execution.
• Communicate effectively with clients to understand their event needs and provide recommendations.
• Develop detailed proposals, contracts, and event schedules.
• Review and finalize banquet event orders.
• Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.
• Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.
• Conduct on-site support during events, including evenings and weekends when required, serving as the client’s main point of contact.
• Monitor event budgets and track expenditures to ensure profitability and efficiency.
• Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.
• Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.
• Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.
• Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.
• Perform other duties as assigned, supporting the catering and convention services team as needed.
• Always maintain Pyramid Global Hospitality and IHG brand standards.

Benefits

• Paid Time Off -2.15 hours for every 40 hours worked~14 days -7 Paid Holidays, 2 Floating Holidays
• Medical (through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Competitive Matching 401K
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups
• Employee Assistance Program
• Pet Insurance
• Sick Time (accrue 1 hour for every 30 hours worked).
• Competitive Salary
• Cash incentives programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed