Convention Service Manager - Mandalay Bay

MGM Resorts International

5d • Onsite

About The Position

Bring exceptional events to life as a Convention Services Manager. In this role, you'll lead the planning and coordination of conventions and meetings, partnering with teams across the resort to ensure every event is executed seamlessly from start to finish. If you thrive in a fast-paced environment, enjoy building client relationships, and have a passion for delivering outstanding guest experiences, this is your opportunity to make an impact.

Requirements

• One (1) year of previous experience, preferably in hotel and/or banquet operations in a similar resort setting
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be 21 years of age or older

Responsibilities

• Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site
• Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property
• Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes
• Works directly with clients on room set-up, décor, cost and billing details and other requirements pertinent to their program
• Ensures that necessary meeting facilities are reserved where applicable
• Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows
• Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed