Convention Sales and Services Manager

Visit Spokane•Spokane, WA

2d•$25 - $27•Hybrid

About The Position

The Convention Sales & Services Manager is a hybrid role responsible for both generating group business for the destination and ensuring successful execution of those events once booked. This position dedicates approximately 50% of time to sales activities focused on smaller group opportunities, and 50% to convention services, acting as a liaison between meeting planners and Visit Spokane partners. The role supports the full lifecycle of a group—from initial lead through post-event follow-up—while maintaining strong relationships with clients, partners, and internal teams.

Requirements

Two years minimum of working in a hotel in sales/administration. A combination of relevant education and experience may be substituted for the above requirement.
Must have experience in general office computer programs such as Microsoft Office Suite, as well as familiarity with computerized sales tracking systems. Simpleview, Delphi or Tempest preferred.
Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution.
Good communication and public presentation skills, and proven ability to work with a diverse group of individuals and groups.
Demonstrates strong interpersonal skills, a results‑oriented mindset, and the ability to effectively manage workload and priorities.

Responsibilities

Research, qualify, and actively solicit convention and meeting business totaling 300 room nights or less from all geographic market segments.
Prepare and manage sales leads, distribute RFPs, collect partner responses, and develop proposals for client consideration.
Coordinate contract execution and participate in destination reviews as assigned.
Plan and execute client site visits and planning visits, including itinerary development.
Participate in industry trade shows, sales blitzes, and networking events.
Develop local contacts that generate leads for national sales efforts.
Track all client activity and communications within the CRM system.
Achieve assigned sales goals and departmental objectives.
Maintain positive working relationships with Visit Spokane partner members.
Professionally represent Visit Spokane within the local community.
Work effectively with CVENT and other electronic RFP distribution tools.
Serve as the primary point of contact for assigned meeting planner clients to ensure successful execution of their events.
Act as a liaison between meeting planners, Visit Spokane members/partners, regional municipalities, and service providers.
Provide attendance-building marketing resources, customized materials, and promotional support as appropriate.
Send service leads and referrals to member businesses on behalf of meeting planner clients.
Prepare and distribute citywide convention resumes.
Coordinate registration clerks and on-site staffing as needed.
Collect post-event surveys, track results, and strive for excellent planner satisfaction scores.
Gather and report actualized room pickup data; manage reporting requirements related to rebates and strategic funds.
Track client communications, expenses, giveaways, and literature orders within the CRM.
Ensure seamless sales-to-services turnover by working closely with convention sales managers.
Assist with convention center information tables, visitor literature requests, and on-site support.
Build and maintain strong relationships with hotels, the convention center, city representatives, airport staff, and key community partners.
Stay current on regional assets, new venues, attractions, restaurants, and industry trends.
Assist the Vice President of Sales with special projects as needed.