S4090 CONVENIENCE STORE SUPERVISOR TC

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

1d•Onsite

About The Position

Supervises and coordinates activities of workers in operation of convenience store and truck stop. This role involves ensuring smooth operations, training staff, managing inventory, and maintaining high standards of customer service and professionalism.

Requirements

Meets IMGR&C Values: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High School Diploma or general education diploma (GED); or one to two years job-related experience and/or training; or equivalent combination of education and experience.
Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.
Ability to explain and demonstrate technical skills used to complete tasks to standard.
Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understands how to take ownership of problems and solve them when solutions may not be available.
Ability to explain how to request help from others when needed to complete task or goal.
Has complete knowledge and can tell others of IMGR&C products and services.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional and friendly manner.
Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
Responds to obstacles; finds new ways to reach desired end results.
In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
Responds to change by quickly applying talent and skills in a positive way to succeed.
Supports achievement of Quality Goal; “Do it right the first time.”
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Makes suggestions to improve performance.
Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Required to work all Marketing Special Events and Concerts.
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.

Nice To Haves

Mescalero Apache Tribal preference.
Bicultural experience preferred.

Responsibilities

Assigns duties to workers and break times.
Trains workers in store policies, department procedures, and job duties, and supervises employee performance.
Orders merchandise, supplies, and equipment for the convenience store.
Records delivery of merchandise, compares records with ordered items, and reports discrepancies to control costs and maintain correct inventory levels.
Inspects merchandise to ensure it is correctly priced and displayed, and coordinates all store displays.
Recommends additions to or deletions of merchandise to be sold in the convenience store.
Maintains budgets and budgetary policies of the travel center.
Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
Assists sales workers in completing difficult sales.
Sells merchandise at the retail store, when required.
Installs and removes department cash-register-receipt tape.
Adheres to all regulatory, departmental, and travel center policies and procedures, and to the casino Internal Control Structure.
Directly supervises employees in the convenience store, carrying out responsibilities in accordance with IMG’s policies and applicable laws.
Conducts training, planning, assigning, and directing work; performance reviews; rewarding and disciplining employees; addressing issues and resolving conflicts.