Convenience Store Associate

SpartanNash•Marshall, MI

About The Position

The Convenience Store Associate works independently to display and stock products while supporting the financial best interest of the store. The role contributes to a positive guest experience and complies with company safety and food safety guidelines. Duties include processing transactions, assisting with receiving and stocking products, performing front-end and customer service tasks, maintaining clean and stocked areas, and following company policies and procedures. Associates may also be assigned tasks in other departments based on customer experience needs.

Requirements

Good verbal communication skills and the ability to interact politely and effectively with customers.
Good customer service and organizational skills; detail-oriented.
Basic reading, writing, and arithmetic skills.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

High school diploma or GED.
One year of prior retail or related experience.

Responsibilities

Accurately process financial transactions, including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, bottle refunds, voids, and coupons, in accordance with company policy.
Assist with receiving, unloading, and stocking products in required store areas.
Perform front-end duties, including operating the cash register, suggestive selling, enrolling guests in the loyalty program, and maintaining a clean and neat service area.
Use product identification and corresponding PLUs correctly, and report pricing or signage errors.
Maintain knowledge of current store programs and product locations, including One More Item and the department flight plan.
Communicate company programs, in-store specials, and coupons to customers, and model high standards of service.
Follow company policies for security, cash handling and cash drawer accounting, product handling, and the sale of alcohol and tobacco products.
Maintain a clean, well-stocked department and outside grounds, and ensure compliance with safety and sanitation procedures and standards.
Assist with stocking items on the sales floor, in the cooler, and in the back room.
Follow all PPE and safety guidelines.
Follow food safety and cleaning expectations.
Follow guest experience guidelines.
Perform tasks in other departments as assigned based on customer experience needs.
Take on additional responsibilities as assigned.