Convenience Department Lead

Coborn's, Inc.•Savanna, IL

9d•Onsite

About The Position

The primary focus of this position is to assist the Sr Guest Service Manager in the operation of our retail convenience department. This individual is responsible to ensure that systems and processes related to the convenience department are evaluated, maintained and functioning properly. The Convenience Department Lead will assist to ensure exceptional guest service is provided by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Car Wash, Fuel, Money Orders, Western Union, Dry Cleaning, Postage, etc.). As a Convenience Department Lead, you are responsible for ensuring convenience related tasks are effectively managed, processing guest orders efficiently and accurately while providing exceptional guest service.

Requirements

Friendly, dependable, and passionate about working with people.

Responsibilities

Ensuring tasks specific to convenience operations, which include fuel, carwash, beverage bars and other convenience services are performed regularly with priority to ensure compliance and high-quality standards.
Conducting and supporting inspections, maintenance and cleaning of equipment related to convenience operations (fuel pumps/kiosks, carwash bays, beverage bars, etc.) and promoting convenience services and specials offers to drive financial results.
Upholding Coborn’s high standard of service by supporting the operations of the store with a primary focus on the front-end. This includes, but is not limited to, cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, store pick-up, convenience operations.
Serving as a point of contact for cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.) and conducting cashier accuracy audits.
Providing high-level troubleshooting of technical and people related situations to include timely communication to applicable store leadership. This area of focus will include, but not be limited to: pricing accuracy, equipment functionality, guest service levels and standards, personnel problems, etc.
Providing backup coverage to all areas of the front-end which includes front-end key staff coverage, bookkeeping, Guest Services, store pick-up activities, cashiering, bagging, and pushing carts.
Ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front-end area as directed by the store leadership, to include the Senior Guest Services Manager and/or Guest Services Manager.
Performing other duties within the department or other areas as assigned.
Maintaining a clean and organized work environment.
Observing and enforcing all company policies, rules, and safety practices.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
Get Paid Daily with DailyPay
Paid Time Off (PTO/Vacation)
Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
Paid Military Leave
Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
Employee Health & Wellness Programs, Challenges and Resources
Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
Tools, resources and opportunities for career growth and development
401(k) plan options – we also match up to 20% of the first 5% contributed
Participation in our Employee Stock Ownership Program (ESOP)
Education benefits including tuition discount and scholarship programs
Additional Voluntary Benefits – such as vision, accident and critical illness insurances
Medical & Dental Insurance (for full-time positions)
Health Savings Account (HSA) (for full-time positions)
Flexible Spending Account (FSA) (for full-time positions)
Tuition Reimbursement (for full-time positions)
Adoption Reimbursement (for full-time positions)
Paid Family Caregiver Leave (for full-time positions)
Company-sponsored Term Life Insurance (for full-time positions)
Accidental Death & Dismemberment Insurance (for full-time positions)
Short-Term & Long-Term Disability Insurance (for full-time positions)