Controls Systems Technician Team Ldr 3
About The Position
Under general supervision, this role oversees the day-to-day activities of a field technician team and plans monthly technician routes. The position analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction, while balancing financial goals and ensuring safety compliance. Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helping customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For over 140 years, Johnson Controls has delivered performance where it really matters, backed by advanced technology, lifecycle services, and an industry-leading field organization. The company fosters a culture that celebrates achievements and encourages voices and ideas, offering opportunities for advancement.
Requirements
- A minimum of five (5) years of progressive operational experience in HVAC services.
- Three (3) years of experience in a management role with responsibility for the productivity and development of others.
Nice To Haves
- Bachelor’s degree in Engineering or Business or equivalent working experience.
- Johnson Controls Metasys experience
- Eight (8) years’ experience in an operational HVAC role with leadership responsibilities
- Six Sigma Green Belt
Responsibilities
- Supervises and provides leadership for assigned Teams, ensuring developmental plans are in place.
- Leads the execution efforts of assigned business and ensures consistency of delivery systems, monitoring and supervising business plans.
- Coordinates the team’s work with sales to ensure all sales opportunities are supported, including linkage to installation opportunities.
- Raises potential market opportunities to the attention of the appropriate branch or region resource for strategic direction.
- Ensures that serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
- Recommends and supports staffing requirements for the assigned business.
- Serves as a communication channel to share standard process strategies and results, enabling the SSNA vision.
- Implements plans to comply with and monitors standards for HVAC operations, auditing the effectiveness of operations and making changes to improve performance.
- Ensures that contractual obligations are completed and customer satisfaction is achieved.
- Drives service and installation operational review meetings, reviewing bids and estimates for accuracy.
- Effectively applies branch workforce and management and deployment of overall resources.
- Analyzes operations processes and provides recommendations for improvements.
- Implements other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy.
- Recruits, hires, and retains operational staff, preparing and delivering clear performance expectations, performance reviews, and development plans for direct reports, teaming with the appropriate matrix functional manager.
- Ensures a consistent level of coaching, which includes monthly one on one(s), operational and financial reviews.
- Works with team leaders to ensure proper workforce and skill levels for the successful and profitable execution of the business.
- Performs other duties related to customer satisfaction, deployment of pivotal initiatives to teams, development and maintenance of team business plans, and account management of service customers.
Benefits
- Competitive salary
- Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year
- Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
- An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
- On-the-job and cross-training opportunities
- A strong commitment to safety through our Zero Harm policy
- JCI Employee discount programs (The Loop by Perk Spot)
- Competitive Bonus plan that will take into account individual, group, and corporate performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
