Controls Support Engineer

SCHAEFER SYSTEM INTERNATIONAL INC•Springettsbury Township, PA

3d•Onsite

About The Position

SSI SCHAEFER is a leading global solution provider for all sectors of intralogistics. As a family business, we invest in the expertise, passion, and talents of our employees. We help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. We offer cost-effective intralogistics solutions from a single source, from fully automated warehouses to manual and semi-automatic systems. We are also a leading provider of software for internal material flow. SSI SCHAEFER has 8,600 employees in 80 operating companies and 7 production sites worldwide. We have won Best Places to Work™ several years in a row and offer competitive benefits, including 401K/matching, a great PTO package, and generous medical benefits. We prioritize our employees and customers, fostering a strong DNA culture.

Requirements

Bachelor's degree in Engineering or an equivalent combination of education and relevant technical experience.
Experience supporting PLCs, Siemens S7 PLCs, or .NET-based automation systems.
Knowledge of industrial automation equipment, including conveyors, automated cranes, packaging systems, and drive technologies.
Familiarity with industrial communication networks such as Ethernet, AS-i, and PROFIBUS.

Nice To Haves

Experience with AutoCAD or EPLAN is preferred.

Responsibilities

Troubleshoot, repair, and support Programmable Logic Controllers (PLC), Material Flow Systems (MFS), and automation equipment, including sensors, scanners, motors, frequency inverters, encoders, and visualization systems.
Diagnose system faults and production issues through root cause analysis, system testing, and corrective actions to restore equipment operation and minimize downtime.
Monitor system performance, analyze operational reports, and identify opportunities to improve reliability, efficiency, and overall system performance.
Collaborate with onsite personnel, software developers, customers, and global support teams to resolve technical issues, communicate system status, and ensure continuous system operation.
Maintain accurate documentation, help-desk tickets, and technical records while developing training materials and providing technical guidance to internal teams and customers.