Controls Support Engineer
About The Position
SPX is a diverse team of unique individuals who all make an impact. As an Electrical Controls Engineer, you will serve as the primary liaison between SPX sales representatives, Sales Managers, customers, and the package products group to ensure accurate and timely support for Controls product needs. The incumbent will provide application assistance, quotes and order support, troubleshoot, and train while coordinating closely with the Controls Product Manager to support new product development and testing. This role encourages innovation and continuously improves efficiency of technical support, monitors advances of technology and competition, and supports global and acquisition-related technical issues in areas of expertise.
Requirements
- Strong knowledge of Microsoft Office
- Ability to quickly learn various other software packages
- Strong technical aptitude and problem-solving skills
- Ability to read and understand electrical diagrams, drawings, and technical specifications
- Ability to speak confidently in front of large groups
- Bachelor’s degree in Electrical Engineering or electrical degree, preferred, or 5-7 years of relevant experience, required
Nice To Haves
- Technical aptitude and strong technical knowledge of Controls and Evaporative Cooling products
- Ability to sort through large amounts of data to identify important issues
- Autocad experience detailing control system integrations
Responsibilities
- Provide Package Product Controls support for engineered solutions and determine product suitability for specific applications.
- Assist field sales and SPX representatives with technical inquiries, proposal development, and customer specification interpretation.
- Support controls start-ups, troubleshooting, and HVAC controls integration in the field.
- Configure control system architectures including VFDs, PLCs, HMIs, and BMS with networking protocols (e.g., Modbus, BACnet).
- Assist Sales and Marketing through customer visits, seminars, trade shows, and technical presentations.
- Develop and deliver product and application training for new field sales personnel and customers.
- Maintain competitive product information and stay informed on industry developments.
- Interface with end users and contractors to capture voice-of-customer insights.
- Coordinate with engineering, sourcing, and manufacturing teams to address field sales inquiries and clarify non-standard product options.
- Provide lead-time estimates and support quoting and order execution processes.
- Utilize business systems for item master data, bills of materials, and document control.
- Recommend and improve controls processes to enhance efficiency and customer satisfaction.
- Identify new product opportunities and enhancements to meet evolving customer needs.
- Define and document product requirements and evaluate portfolio performance.
- Develop and execute project plans in collaboration with cross-functional teams.
- Establish best practices, processes, and documentation to drive innovation and consistency.
Benefits
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
