Controls Service Technician

Johnson Controls • Kingston, ON

1d • $26 - $40 • Onsite

About The Position

As a global leader in smart, healthy and sustainable buildings, Johnson Controls' mission is to reimagine the performance of buildings to serve people, places and the planet. This role offers the opportunity to develop through meaningful work projects and learning opportunities, with a focus on supporting employee wellbeing. Johnson Controls strives to provide an empowering company culture where voices and ideas are heard.

Requirements

• Minimum of 1-year Commercial Controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
• Vocational School program graduate or an associate's degree in a technical field, or two years' experience in servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Ability to explain technical information to both technical and non-technical people.
• Demonstrated effective writing skills.
• Understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
• Must be flexible to travel within Ottawa-Kingston.
• A minimum of five years of Canadian residency is required to qualify for Government of Canada security clearance.

Nice To Haves

• Be a dedicated member of a North America Branch team willing to learn and be responsible for system troubleshooting, repair, and aftermarket services for this fast-growing business.

Responsibilities

• Conducts preventive maintenance, repair, installation, commissioning, and general servicing of systems, including detailed troubleshooting.
• Ensures high levels of customer satisfaction through direct customer interface.
• Mentors control technicians, service technicians, and mechanical technicians on building automation activities.
• Completes required project and service documentation.
• Provides customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• Acts as a trusted advisor to customers, providing solutions and outcomes at the time of service.
• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of various electronic or digital controls systems and the ability to test and write modifications in multiple languages of systems software.
• Consults with customers through data gathered and site assessments.
• Provides field proposals for retrofits, upgrades, and/or enhancements to existing equipment.
• Assists sales by providing technical recommendations for sales leads.
• Manages assigned work to ensure professional and efficient execution of time and customer satisfaction.
• Reports problems or changes to management immediately.
• Interfaces with branch manager, service manager, service project manager, or subcontractors on projects to coordinate activities.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• May assist with job layouts and bid proposals.
• Communicates with customers upon arrival and before leaving the work site.
• Keeps customers informed on service provided, outstanding issues, and recommends system enhancements, upgrades, and replacements.
• Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all control technicians in the branch.
• Provides safety awareness while working onsite with Johnson Controls subcontractors.
• Trains the customer in control systems operations.
• Delivers manuals and documentation to the customer for training needs as required.
• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
• Coaches, supports, and trains the technical workforce on non-complex, non-critical equipment.
• Compiles job documentation, such as certificate of completion, customer training form, training certificates, and punch lists.
• Conducts extensive self-study to improve and maintain technical proficiency in company's product lines.
• Completes certifications as required by the company.
• Assists in the design and configuration of building control systems as defined by the contract documents.
• Creates flow diagrams, sequence of operations, bill of materials, network layouts, and electrical schematics as required.
• Assists in developing and testing software programs necessary to operate the system per project requirements.
• Compiles and/or completes project as-built and close-out documentation.
• Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Selects, orders, and tracks the delivery of materials for assigned projects.
• Coordinates factory-mounting processes to meet factory and project schedule.
• Assists in the loading and commissioning of all system and network-level controllers as required.
• Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• May provide field change information to the project team for the creation of as-built drawings and software.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Assists in performing site-specific training for owner/operator on the total building control system.
• Participates in release meetings with the project field team.
• Provides recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Provides quotes to support recommendations and solutions.

Benefits

• Competitive salary
• Paid vacation/holidays/sicktime - Available from day 1
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree