Control Room Operator

Ascent Resources•Cambridge, OH

10d•Onsite

About The Position

Ascent Resources is seeking an experienced Control Room Operator. This position is located in Cambridge, OH and will report to the Sr. Foreman – Water Trucking. This position is responsible for assisting the Water Management Team and field personnel by handling incoming calls to the Operations Center. Using internet and computer-based systems to monitor tank levels, water production rates, and assist Ascent Field Staff with load scheduling and transportation needs.

Requirements

Basic Microsoft Windows / Office experience
Customer service skills, accuracy, patience, strong work ethic and ability to work within a team environment
Multitask in a four to six monitor computer setup environment
HS Diploma or equivalent

Nice To Haves

Customer service experience
Previous Dispatch experience

Responsibilities

Answer 100-200 calls per day from field personnel, drivers, and outside carrier partners
Provide a high level of customer service to assist with adjusting planned dispatches to accommodate all changes in operating environments. Examples include operational removal/delivery requests, load cancelations, carrier availability, and equipment issues
Accurately communicate urgent needs to Water Superintendent and Supervisors
Work with Operational Supervisors, Field Staff, Consultants, and other departments personnel on miscellaneous projects
Tracking and reporting all loads generated and completed on daily haul logs
Communicate between shifts on all operation concerns, issues and ongoing projects
Assign, update, and confirm electronic haul orders, as needed based on daily work activities, through Ascent’s Water Dispatch system
Other duties assigned as needed