Control Room Operator

Iteris•Salem, VA

22h•Onsite

About The Position

Iteris is looking for a Control Room Operator (Traffic Management Center) to play a critical, behind-the-scenes role, in ensuring safe and efficient travel across the transportation network. Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This is a mission-driven role where your work directly impacts highway safety, traffic flow, and emergency response operations.

Requirements

High school diploma or GED
Strong proficiency with computer systems and Windows-based applications
Ability to learn and operate ITS, traffic systems, and network-based technologies
Excellent written and verbal communication skills
Ability to remain calm and effective in high-pressure, real-time environments
Strong attention to detail and ability to manage multiple priorities simultaneously
Basic understanding of maps, roadways, and geographic navigation
Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)
Willingness to serve as essential personnel during emergencies

Nice To Haves

Experience in operations, dispatch, monitoring, communications, or customer service roles preferred
Experience with traffic operations, transportation systems, or roadway monitoring preferred
Familiarity with CCTV surveillance, signals, and control systems a plus
Background in incident management, dispatch, or emergency response a plus
Experience working in a control center or console-based environment highly preferred

Responsibilities

Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds
Perform continuous surveillance and system monitoring of transportation networks and signals
Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)
Initiate and coordinate incident response plans to minimize disruptions and maintain safety
Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems
Operate a multi-system console environment, managing real-time data and network systems
Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)
Provide accurate, real-time customer and traveler information to the public and stakeholders
Document incidents and operational activities using reporting and operations systems for tracking and analysis
Communicate and coordinate with internal teams, partner agencies, and external responders
Report system issues, equipment failures, and roadway hazards to appropriate personnel
Support emergency operations (e.g., severe weather, evacuations) and special event traffic management
Follow established policies, procedures, and safety protocols at all times