Control Room Operator

JSM & ASSOC LLC•Hebron, KY

2d•Onsite

About The Position

JSM Airport Services, LLC is seeking a highly motivated Control Room Operator at Cincinnati/Northern Kentucky International Airport (CVG). This is a career-track opportunity, and we are looking for individuals ready to commit to a long-term professional future with our company, with an expected commitment of at least 1 year. The Control Room Operator is a coordination support role that assists in maintaining the airport’s Baggage Handling Systems (BHS).

Requirements

High School Graduate or General Educational Development (GED)
Must be able to read, write, speak, and understand English
Experience with computer software applications (i.e., MS Office, ERP, etc.)
Excellent communication and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issues
Ability to interact professionally with a diverse group of individuals, including executives, managers, and subject matter experts
Excellent organizational skills, with the ability to manage time effectively to meet deadlines
Possess the versatility, flexibility, and a willingness to work with constantly changing priorities
Ability to work independently, as well as a member of various teams
Ability to stand and/or walk for extended periods of time.
Ability to sit, stand, push, pull, stoop, kneel, crouch, reach, or crawl on a frequent basis.
Ability to lift up-to 50 pounds.
Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The applicant must be able to successfully pass a drug screen (we promote/maintain a Drug Free Workplace), a driver's license check, a background check, and required federal fingerprinting, security threat assessment, as well as airport security badging, for continued employment.

Responsibilities

Report on BHS (Baggage Handling System) alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriate
Coordinate personnel and resources to ensure minimum service requirements are maintained
Coordinate with stakeholders and BHS related inquiries by person/telephone in a courteous and efficient manner
Control Room Operator(s) shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to: Jams, E-Stops, Faults, Security, Equipment malfunction, Incorrect operation, Incorrect routing of baggage, Power outages
Control Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to: Workstations based on Microsoft Windows operating systems, Customized applications to monitor BHS operations, Customized applications to monitor and identify baggage routing, Radios, Telephone systems, Reporting/Recording the schedule of events, Startup procedures, Implement call tree notifications based on equipment failures, Implement fallback procedures in accordance with adopted practices
Safety and compliance training as required
Perform other reasonable ancillary duties to support the operation and our customer