Control Room Operator - RBC Amphitheatre

Live Nation Entertainment • Toronto, ON

55d • $21

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Position Overview: As part of the Operations team, you as the Control Room Operator will participate in all functions of the Event Control Centre, including dispatch, CCTV, deployment of staff and reporting.

Requirements

• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments and supervisors
• The ability to actively listen and communicate effectively through clear speech
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities and resolve matters
• General knowledge of radio etiquette and procedures
• Ability to take direction while also displaying strong personal initiative
• A positive, winning attitude incorporating integrity, confidentiality and discretion
• Ability to work well within a team environment
• Must be available to work evenings and weekends as required
• Minimum of 1 year practical dispatch experience or a combination of education and experience
• Comfortable with MS Office programs

Nice To Haves

• Working knowledge of TURBONet dispatch software is desirable
• Although not required, preference will be given to those holding a valid Ontario Security License

Responsibilities

• Monitor and operate a fully digital multi-channel trunked radio system, connecting all event operations department with the venue
• Monitor venue CCTV for potential issues, utilize monitoring software to collect images and videos for evidence and record keeping purposes
• Determine and assign the level of priority of the call and enter the data into a cloud-based reporting system
• Receive and respond to a variety of emergency and non-emergency reports
• Monitor inventory sign out and returns at each show
• Document and log all relevant radio calls, CCTV footage and written reports for incidents within the venue
• Liaise with emergency services partners for prompt response to incidents
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue

Benefits

• We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
• Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
• And of course, access to free live events through our exclusive employee ticketing program.
• Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed