Control Room Operator - Full time

Hilton Grand Vacations • Las Vegas, NV

13h • Onsite

About The Position

Join Hilton Grand Vacations at The Boulevard in Las Vegas as a Control Room Officer and become part of a team dedicated to delivering exceptional vacation experiences. As a leader in vacation ownership, we pride ourselves on creating memorable stays for our guests while offering team members rewarding career growth opportunities in a positive, service-focused environment. Located on the north end of the iconic Las Vegas Strip, The Boulevard is a stunning 1,228-room resort featuring spacious multi-bedroom suites, contemporary design, and world-class amenities. If you're ready to grow your career with an industry-leading hospitality brand, we'd love to hear from you.

Requirements

• High school diploma or equivalent
• 1-3 Years of Security & Hospitality experience.
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child) or ability to acquire one within 30-days of hire.
• Active State of Nevada Guard Card or ability to acquire one within 30-days of hire.
• Active State of Nevada Alcohol Awareness Card or ability to acquire on within 30 days of hire.

Nice To Haves

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

Responsibilities

• Coordinate and dispatch Security Officers in response to incidents, emergencies, guest requests, and service-related situations.
• Create daily assignments and rotations, ensuring team members have the direction and equipment needed to perform their duties effectively.
• Document incidents, accidents, emergencies, and security-related activities, including collecting statements and maintaining accurate records and logs.
• Monitor alarm panels and life safety systems, responding appropriately in accordance with Hilton standard operating procedures
• Serve as the central communications hub, receiving and prioritizing calls from guests, team members, and vendors while dispatching Security personnel as needed.
• Assist guests with questions, requests, and service needs while ensuring a professional and courteous experience.
• Coordinate emergency communications and notifications, partnering with hotel leadership and emergency responders to facilitate timely and effective action.
• Maintain key control procedures and ensure compliance with company policies, standards, and security protocols.
• Prepare daily activity logs and weekly reports for Security leadership.
• Arrange for repairs and maintenance of security and life safety equipment to support operational readiness.
• Communicate with hotel departments to coordinate responses to guest service requests, emergencies, and operational needs.
• Perform additional duties and special projects as assigned by management.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED