Control Room Operator

Aristocrat Gaming•Lansing, MI

1d•Onsite

About The Position

Aristocrat is seeking a passionate Control Room Operator to join their energetic team. This role is vital in preserving the integrity and seamless operation of their gaming systems. The company emphasizes a dedication to quality and a cooperative workplace, offering a chance to make a meaningful impact in customer service.

Requirements

High School Diploma or equivalent experience
Proficiency with computer systems and applications
Demonstrated experience in data reporting
Previous experience as a control room operator or in a similar role
Highly developed verbal, interpersonal, and written communication skills
Positive attitude with the ability to maintain a friendly, professional, and courteous demeanor
Demonstrated accuracy with a consistent attention to detail
Ability to make decisions, show discretion, and take initiative when management is not present
Excellent grammatical and typing/data entry skills with an emphasis on accuracy
Organized with proven time-management skills
Ability to remain focused and organized
Dedication to Company standards and values
Outstanding customer service skills
Ability to follow detailed protocols

Responsibilities

Meet monthly performance goals for accuracy, quality, efficiency, and important metrics
Prepare timely internal reports of system and operational incidents
Handle all job duties in strict adherence to policies and procedures
Complete tasks according to system directives
Monitor the health of the operating system
Record activities and archive daily logs
Participate in testing and reporting activities
Provide timely feedback regarding system and equipment failures or client concerns
Maintain information confidentiality
Adopt and promote things we value
Stay current on all new developments and procedures regarding protocols
Work towards set goals and targets
Open production tickets for system issues