Control Room Operator

Aristocrat GamingLansing, MI
Onsite

About The Position

Aristocrat is seeking a passionate Control Room Operator to join their energetic team. This role is vital in preserving the integrity and seamless operation of their gaming systems. The company emphasizes a dedication to quality and a cooperative workplace, offering a chance to make a meaningful impact in customer service.

Requirements

  • High School Diploma or equivalent experience
  • Proficiency with computer systems and applications
  • Demonstrated experience in data reporting
  • Previous experience as a control room operator or in a similar role
  • Highly developed verbal, interpersonal, and written communication skills
  • Positive attitude with the ability to maintain a friendly, professional, and courteous demeanor
  • Demonstrated accuracy with a consistent attention to detail
  • Ability to make decisions, show discretion, and take initiative when management is not present
  • Excellent grammatical and typing/data entry skills with an emphasis on accuracy
  • Organized with proven time-management skills
  • Ability to remain focused and organized
  • Dedication to Company standards and values
  • Outstanding customer service skills
  • Ability to follow detailed protocols

Responsibilities

  • Meet monthly performance goals for accuracy, quality, efficiency, and important metrics
  • Prepare timely internal reports of system and operational incidents
  • Handle all job duties in strict adherence to policies and procedures
  • Complete tasks according to system directives
  • Monitor the health of the operating system
  • Record activities and archive daily logs
  • Participate in testing and reporting activities
  • Provide timely feedback regarding system and equipment failures or client concerns
  • Maintain information confidentiality
  • Adopt and promote things we value
  • Stay current on all new developments and procedures regarding protocols
  • Work towards set goals and targets
  • Open production tickets for system issues

Benefits

  • health insurance
  • dental insurance
  • vision insurance
  • paid time off
  • 401(k) plan with employer matching
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