Control Measurement Manager SOC/SOX - Evernorth

Cigna Group • Chattanooga, TN

6d • Hybrid

About The Position

The Manager, SOX & SOC 1 Control Measurement will lead the execution of key controls to ensure operating effectiveness and control readiness of SOX and SOC 1 controls for Client Service & Operations (CS&O). This role manages the team responsible for performing control measurement activities, ensuring statistically valid sampling, consistent methodology, audit-ready documentation, and timely execution aligned to audit cycles. This role partners closely with the Client Risk & Control Specialist, who owns governance frameworks and Internal and external audit relationships, to ensure testing execution aligns with regulatory expectations and control design standards. The role maintains independence from operational inspection teams to preserve objectivity and segregation of duties.

Requirements

• High School Diploma or GED required.
• 5+ years of experience in SOX, SOC 1, internal audit, compliance testing, or control measurement highly preferred
• Proven experience leading and developing teams responsible for SOC 1/SOX control testing, measurement, and compliance oversight preferred
• Experience performing or managing control testing and operating effectiveness validation
• Strong understanding of sampling methodologies and testing rigor
• Experience working with audit-ready documentation and evidence standards
• Familiarity with testing platforms (e.g., RaoSoft or similar tools)
• Excellent communication and stakeholder management skills.
• Demonstrated ability to drive issue escalation and resolution across complex programs.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Bachelor's or advance degree preferred
• Experience in healthcare operations strongly preferred.

Responsibilities

• Lead Control Measurement Execution
• Manage and develop team members performing key SOX and SOC 1 controls
• Ensure consistent execution of control performance and protocols across in-scope controls
• Oversee documentation quality and evidence sufficiency
• Ensure control performance is completed timely and aligned to audit schedules
• Sampling Methodology & Statistical Integrity
• Establish and oversee statistically valid sampling methodologies
• Validate population completeness and data integrity prior to sampling
• Ensure sample sizes meet regulatory and audit expectations
• Leverage RaoSoft (or similar platforms) to execute structured sampling and documentation
• Operating Effectiveness Validation
• Assess whether controls are performed as designed and documented appropriately
• Identify trends, deficiencies, or systemic control breakdowns
• Escalate findings to Risk & Control leadership for remediation planning
• Partnership with Risk & Control Governance
• Align with Client Risk & Control Specialists on scope, timing, and testing standards
• Assist in providing Client Risk & Control Specialist impact analysis and corrective action plans for any identified control failures
• Contribute insight into risk patterns and control performance trends
• Internal and External Audit Support
• Support internal audit requests with testing results and documentation
• Provide external audit support including reviewing SOC 1 and SOX control narratives for necessary updates, preparation and facilitation of control walkthroughs, and providing testing evidence in accordance with external audit requirements
• Address external audit inquiries including requests for additional testing documentation and providing responses to follow-up questions
• Prepare corrective action plans and management responses for identified control failures or deficiencies
• Respond to client inquiries regarding any SOC 1 exceptions and status of corrective action plans
• Continuous Improvement
• Standardize control protocols and documentation practices
• Introduce automation and analytics to strengthen monitoring
• Reinforce segregation of duties between inspection, governance, and measurement functions

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED