Control Manager – Vice President – Card Marketing Growth & Innovation -Rewards/Loyalty

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Card’s Marketing Growth and Innovation (MG&I) business which encompasses Marketing Strategy, Marketing Execution, Pricing, Credit Decisioning, Credit Products including Installments, Rewards/ Loyalty, Benefits and Customer Experience. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity. As a Control Manager Vice President in Card Marketing Growth & Innovation – Rewards/Loyalty, you will be responsible for leading and building out an enhanced control framework which supports a continuous and automated/integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Specific area of responsibility is oversight and support of the Rewards/ Loyalty business

Requirements

Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 7+ years of experience.
Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
Excellent written and verbal communication skills, with confidence in presenting to senior leadership
Technical Acumen - Familiarity with AI-driven development tools, code generation, and automated testing frameworks.
Strong skills in internal stakeholder management, facilitating effective communication and collaboration to drive mutually beneficial outcomes
Strong project management skills and a commitment to operational excellence
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Nice To Haves

Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
Excellent influence skills for engaging stakeholders and driving organizational change.
Effective mentoring skills to develop team members and foster a culture of continuous improvement
AI-Augmented Product Development Oversight -- Ability to collaborate with both human teams and AI agents throughout the product lifecycle, ensuring that specifications, code, and test cases align with business intent and compliance requirements

Responsibilities

Develop a deep understanding of the Card Marketing space to serve as a trusted advisor who will identify, assess, and manage operational risk
Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions
Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols; embed controls into the technology
Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including triaging of control breaks to resolution to reduce financial loss, regulatory exposure, and reputational risk
Engage with key stakeholders / colleagues across the firm including business partners, operations management, legal, compliance, risk, audit, regulators, and technology control functions
Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.
Specific area of providing controls support is for the Rewards/ Loyalty team within the broader Card Marketing, Growth and Innovation organization