Control Manager, Executive Director

JPMorgan Chase & Co.•Columbus, OH

About The Position

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Consumer & Community Bank Finance which encompasses Controllers, CFO, Treasury and P&A functions for each sub-LOB within the Consumer & Community Banking line of business. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity. As a Control Manager Executive Director in Consumer & Community Banking Finance, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Areas of responsibility include oversight and support for the Consumer & Community Bank Finance Product and Transformation team, change management processes and AI governance.

Requirements

5+ years of experience as an Executive Director or equivalent level with 15+ years of total business experience
Demonstrated leadership of diverse teams comprised of at least 5 employees
Experience in financial services technology audit or technology risk management
Proficient knowledge of technology risk and internal controls, including the ability to evaluate controls in an integrated business-and-technology context
Strong analytical skills to assess the likelihood and impact of control weaknesses and to prioritize risk
Understanding of one or more of the following: automation, coding, data analytics, artificial intelligence, and distributed technologies
Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency
Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
Excellent written and verbal communication skills, with confidence in presenting to senior leadership
Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes
Strong project management skills and a commitment to operational excellence
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Nice To Haves

Professional certification such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or Certified Internal Auditor (CIA)
Degree or background in technology (e.g., computer science, engineering, information systems)
Experience in a large public accounting firm and/or an in-house audit function within financial services
Exposure to auditing modern engineering environments (cloud, DevOps, data platforms) and associated control patterns
Excellent influence skills for engaging stakeholders and driving organizational change
Effective mentoring skills to develop team members and foster a culture of continuous improvement

Responsibilities

Develop a deep understanding of the Consumer & Community Banking Finance Product and Transformation team and serve as a trusted advisor to identify, assess, and manage operational risk through controls mitigation. The Product & Transformation team manages a catalog of products that sit within Consumer & Community Bank Finance & Business Management. Their transformation initiatives seek to enhance tools and technology, improve time-consuming manual processes, improve data access, and help the business make faster, more-informed decisions
Govern the Finance Change Management process which includes changes in legal obligations, policies and standards, procedures, regulatory events and business driven changes
Govern the use of Artificial Intelligence across Consumer & Community Banking Finance ensuring appropriate risk mitigation, control implementation and adherence to regulations and firmwide policies and standards
Facilitate the implementation of Technology Dependent SOX controls across the Consumer & Community Banking organization by partnering with colleagues across business and technology. These controls rely on application functionality, configuration or logic, interfaces, or application-generated information
Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions
Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
Provide leadership support for the end-to-end execution of the Compliance and Operational Risk Evaluation (CORE), including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations