Control Clerk Operations Support

Regional Municipality of Peel

4d • Hybrid

About The Position

Reporting to the Supervisor, Stormwater Billing, within the Operations Support division of Public Works, the Control Clerk Operations Support is responsible for Stormwater Billing GL account reconciliation and the administration and collection of Stormwater Billing arrears using Oracle CCBCS software. This role supports the accurate management of stormwater billing, account maintenance, and customer inquiries, while ensuring compliance with established policies, procedures, and service standards. The incumbent will utilize the Region’s billing system, Oracle CCBCS, to support stormwater billing operations and collaborate with internal and external stakeholders to meet program objectives.

Requirements

• Completion of a University or College degree in accounting
• Minimum three (3) years of related experience
• Experience working with billing systems; experience with Oracle CCBCS is preferred.
• Experience handling financial transactions and understanding their impact on account balances.
• Proven experience providing customer service and interacting with the public, including responding to inquiries, resolving concerns, and explaining complex information.
• Strong mathematical aptitude, particularly related to billing calculations and financial transactions.
• High attention to detail and commitment to data accuracy.
• Excellent verbal and written communication skills with the ability to communicate effectively with diverse audiences.
• Ability to work independently and collaboratively within specified deadlines
• Advanced analytical and problem-solving skills with the ability to investigate and resolve discrepancies.
• Demonstrated proficiency with Microsoft Office applications, including Excel, Word, Outlook, and OneDrive.
• Demonstrated proficiency with financial reporting system software including creation of journal entries and retrieving financial information such as JE’s and financial reports.
• Experience with PeopleSoft Financials is preferred.
• Commitment to continuous improvement and delivering excellent customer service.
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).

Nice To Haves

• Knowledge of Peel Region’s stormwater, water, and wastewater billing programs is considered an asset.

Responsibilities

• Monitor and take appropriate action on accounts in arrears, including pretax letters and follow up calls or emails
• Prepare monthly collections report for arrears to be transferred to tax roll
• Liaise with client municipality staff and internal Billing staff regarding account payment and tax roll transfers
• Respond to customer questions and complaints via phone and email, providing clear and professional support
• Handle the receipt and processing of payments from City of Brampton, ensuring accurate accounting entries and adjustments in the billing system and the financial system
• Monitor and perform quality assurance checks to ensure data accuracy and compliance
• Reconcile General Ledger accounts related to Stormwater Billing
• Monitor input/automated processing (cash receipts, billing and adjustments) to CCBCS billing system to ensure correct totals are posted to the general ledger
• Research and resolve reconciliation variances within established timelines
• Prepare journal entries and remittance documentation related to Stormwater Billing
• Ensure compliance with municipal policies, MFIPPA guidelines, procedures, and service level agreements.
• Participate in user acceptance testing for billing system updates
• Maintain accurate and up-to-date standard operating procedures
• Collaborate with teammates to develop and implement process improvements
• Related duties as assigned by the Stormwater Billing Supervisor

Benefits

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement and learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree