Control Center Operator I

New Braunfels Utilities•New Braunfels, TX

3d•$23 - $30

About The Position

The Control Center Operator I is an entry level position responsible for overseeing and participating in routine activities for the dispatch, emergency, and Supervisory Control and Data Acquisitions (SCADA) operations providing 24 hour services. The Control Center Operator I must learn to monitor and operate SCADA Systems, GIS, outage management systems, and control and maintain the integrity of electric, water distribution systems, and wastewater treatment systems.

Requirements

High School Diploma/GED
Three Years or More of Work Experience
General Studies Field of Study
Must complete all training requirements to promote to a Control Center Operator II, within 18 months of hire to maintain employment
Must have 24 hour availability
Flexibility to work rotating shifts including holidays and weekends

Nice To Haves

System Operator certification a plus
Utility industry experience preferred
Experience in real-time operations, dispatch, control center atmosphere, electric or water distribution field operations preferred

Responsibilities

Monitor all systems and equipment in the Control Center
Monitor weather and operating conditions affecting the safe and reliable operations of NBU electrical and water/wastewater systems
Alert other Control Center operators of all conditions, alarms and advisories affecting service operations
Notify and assist appropriate response personnel as directed
Notify Communications Manager and Key Accounts Manager, or designees, as directed
Perform reclose monitoring, operation and testing through SCADA system and equipment
Knowledgeable of NBU safety and switching procedures
Assist in entering real time events into all event and daily logs
Appropriately handle all customer interactions calmly and professionally
Ability to multi-task in a fast-paced environment
Assist in the creation & execution of electric switching orders
Complete Control Center career path training within the given time restriction to graduate to Control Center Operator II
Responsible for any other duties as assigned by Operational Technology Supervisor or Systems Control Manager
Critical decision-making skills
Assist internal and external customers with troubleshooting
Use multiple systems to dispatch crews
Ability to decipher critical vs. non-critical outages and prioritize work
Analyze and monitor data to ensure systems are running smoothly
Analyze AMI data to solve service related issues
Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines
Adhere to NBU safety guidelines and practices at all times and in all situations
Maintain a clean and safe work area, office, field site and vehicle as applicable
Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general
Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents
Adhere to NBU policies and procedures
Exemplifies NBU Core Values of Integrity, Stewardship, Team, Culture and Safety
Participate in and support initiatives to reach annual NBU Performance Measures