Control Booth Operator

Fairfax County•Fairfax (Fj23), VA

4d•Onsite

About The Position

This position supports the daily operations of the agency under sworn supervision. This role plays a critical part in ensuring the security and efficiency of the Fairfax County Courthouse and Adult Detention Center (ADC), including coordinating and facilitating response of first responders to emergency situations. This is an excellent opportunity for individuals seeking a challenging and rewarding career in public safety. Responsibilities include: Monitors personnel, visitors, and inmates; Manages courtroom and security passage access and responding to calls via telephone and radio; Effectively communicates security incidents and sharing information with sworn personnel; This position must be proficient and current with policies and standard operating procedures and possess the ability to operate a computer-aided dispatch console, controls, and radio frequencies. Note: This posting may fill multiple positions within the Fairfax County Sheriff’s Office. Assignments may vary based on operational needs, requiring adherence to established protocols and procedures.

Requirements

High school graduation or possession of a GED issued by a state department of education
Virginia Criminal Information Network (VCIN) Operator Level B certification (Required within 6 months)
Ability to quickly assess the scope and magnitude of an emergency
Ability to operate, emergency equipment, radio and CAD
Ability to maintain a level of physical fitness appropriate to assignment
Ability to work a shift work schedule which includes evenings, weekends, and holidays
Ability to work effectively under stress
Ability to establish and maintain good working relationships with fellow staff members, inmates, and other departments and agencies
Ability to effectively handle situations requiring tact, diplomacy, fairness and good judgment
Ability to make accurate observations and remember names, faces and details
Ability to communicate clearly and concisely, both orally and in writing

Nice To Haves

Proficiency and experience operating a Computer Aided Dispatch (CAD) system
Proficiency and experience operating a radio dispatch communication console
Previous experience dispatching public safety professionals to calls for service (i.e. law enforcement and/or fire & rescue)
Proficiency and experience using criminal justice information databases. (i.e. the National Crime Information Center (NCIC) and the Virginia Criminal Information Network (VCIN))
Experience in Corrections
Proficiency and experience operating a secure facility control and monitoring system
Bilingual in English and another language

Responsibilities

Monitor facility security systems, cameras and alarms to maintain secure environment
Control and verify all access to secure areas through Inet system and ID verification protocols
Coordinate communications between staff, public safety agencies and emergency services via radio and other channels
Access and query criminal databases (VCIN/NCIC) as needed
Inspect and report on security equipment functionality
Provide professional customer service and approved information to public inquiries
Document and relay critical information to appropriate personnel
Manage inventory and storage of controlled items
Enforce security protocols to prevent unauthorized access or escapes