Contribution Trade Ops Associate I

Human Interest

6d•$21 - $24•Hybrid

About The Position

As a member of the Contribution Trade Operations team, the Contribution Trade Ops Associate I supports day-to-day operations at a rapidly scaling startup. The role focuses on accurate and timely payroll contribution processing, maintaining accurate records, troubleshooting integration issues, and helping build and refine operational processes. The associate develops knowledge of payroll systems and integrations and collaborates with internal teams to improve processes and communicate trends and metrics. The team reviews customer and account data for accuracy, compliance, and error prevention; improves contribution workflows and identifies automation opportunities; investigates and resolves issues through analysis and validation; and collaborates across teams to address customer needs, improve processes, and contribute to product enhancements. The role also supports internal teams with operational insights and contributes to projects aligned with business goals. The position is based at the company’s Lindon, Utah office and follows a hybrid schedule of four office days per week, Monday through Thursday. Successful associates may advance to Senior Contribution Trade Operations Associate, handling similar responsibilities with greater complexity and responsibility.

Requirements

Strong attention to detail.
Good organizational skills.
Clear verbal and written communication skills.
Ability to work efficiently in a fast-paced environment.
Comfort working independently and as part of a team.
Strong aptitude for working with numbers.
Time-management skills to prioritize tasks effectively.
Basic problem-solving abilities.
Interest in research and learning.
Willingness to identify and suggest process improvements.

Nice To Haves

1–2 years of experience in Accounting or 401(k) Recordkeeping (preferred).
Bachelor’s degree.
Basic reconciliation skills.

Responsibilities

Review data for accuracy, identify discrepancies, and escalate issues to support accurate and compliant customer accounts.
Process contributions consistently and on time, meeting deadlines and ensuring customer contributions are correctly applied.
Identify discrepancies, correct errors, and maintain high-quality, consistent data for reporting and operational purposes.
Facilitate information flow between teams to resolve customer inquiries promptly and suggest workflow improvements.
Develop proficiency in operational processes, provide day-to-day support, and offer insights on process enhancements.
Contribute to key projects by completing tasks on time, supporting project leads, and maintaining quality in deliverables.
Troubleshoot integration issues, maintain accurate records, and collaborate with internal teams to optimize processes and communicate trends and metrics.

Benefits

401(k) plan with dollar-for-dollar employer match up to 4% of compensation, immediately vested, and no plan fees.
Health insurance plans.
Dental insurance.
Vision insurance.
Generous PTO and parental leave policies.
Unlimited access to Addition Wealth financial tools, professionals, and a knowledge center.
Enhanced mental health support for employees and dependents through Lyra.
Fertility healthcare and family-forming benefits through Carrot.
Student loan resources through Candidly.
Monthly work-from-home stipend and quarterly lifestyle stipend.
Employee Resource Groups.
Online and regional events, celebrations, and department and company offsites.
Potential additional compensation such as bonus, commission, and equity, depending on the position.