Contracts Manager

Novotech Global•Boston, MA

About The Position

The Contract Manager partners closely with Sales, Legal, Finance, and Operations to ensure contracts are accurate, compliant, and executed efficiently. This role focuses on operational excellence, deal velocity, and risk awareness while escalating non-standard issues as required. Novotech is a global full-service clinical Contract Research Organization (CRO) and a globally recognized leader in clinical research and scientific advisory services. The company has 30+ offices across Asia-Pacific, the United States, and Europe. Novotech is committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. They support team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs, and ongoing development programs. Through programs like NovoLife, their flexible benefits framework, they empower team members to create an effective work-life balance. Employees have access to mentorship opportunities, professional development programs, and a dynamic community, offering a platform for personal growth and shaping the future of healthcare. Novotech emphasizes advanced therapeutic and regulatory expertise, the ability to execute across markets, and a client-centric service model, providing employees with opportunities to develop their careers in a diverse and supportive global organization with a collaborative culture.

Requirements

3–5 years of experience in contracts, operations, sales operations, legal operations, or a related field.
Working knowledge of commercial contracts and approval workflows.
Strong attention to detail and ability to manage multiple deals simultaneously.
Ability to apply policies consistently and exercise sound judgment within defined guidelines.
Strong written and verbal communication skills.

Nice To Haves

Experience with Contract Lifecycle Management (CLM) tools.
Exposure to commercial models.
Experience supporting Sales or revenue-generating teams.

Responsibilities

Review and process customer contracts, amendments, renewals, and related documents.
Ensure agreements align with approved templates, policies, and fallback positions.
Support contract negotiations by redlining terms within established guardrails.
Drive timely contract execution to meet deal timelines and revenue targets.
Apply contract policies, approval requirements, and standard terms consistently.
Identify deviations, risks, or non-standard terms and escalate appropriately.
Partner with Legal and Contracts leadership to resolve issues within defined authority.
Ensure contracts are complete, accurate, and audit-ready.
Follow standardized contract intake, review, approval, and execution processes.
Contribute to continuous improvement by identifying process gaps or inefficiencies.
Meet defined SLAs and quality standards for contract processing.
Support peak volumes and shifting priorities in a deadline-driven environment.
Use contract management and CRM tools to manage contract workflows and status.
Ensure contract data is accurate, complete, and properly stored.
Maintain documentation and records in accordance with operational standards.
Support adoption of new tools, templates, or processes as introduced.
Partner with Sales to clarify contract requirements, timelines, and next steps.
Coordinate with Legal, Finance, and Operations on contract execution needs.
Provide clear, professional communication to internal stakeholders throughout the contract lifecycle.

Benefits

flexible working options
paid parental leave for both parents
flexible leave entitlements
wellness programs
ongoing development programs
trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework
mentorship opportunities
professional development programs

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