Contracts Manager

PolyAI

7h•Remote

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We’re looking for a Contracts Manager who is not afraid to roll up their sleeves and own the day-to-day execution of contracting at scale. This is a hands-on role focused on driving deals forward, managing volume, and keeping our commercial engine running smoothly. You will sit at the center of our deal flow, working closely with Sales, RevOps, Finance, and Security to get contracts reviewed, negotiated, and signed quickly and efficiently. This role is less about high-level legal theory and more about operational excellence, judgment, and getting things done.

Requirements

3–6 years of experience in contracts management, paralegal, or commercial legal roles (ideally in SaaS or tech)
Strong familiarity with commercial agreements (MSAs, DPAs, NDAs)
Comfortable negotiating directly with counterparties on standard terms
Highly organized with the ability to manage a high volume of deals simultaneously
Scrappy, proactive, and solution-oriented — you don’t wait to be told what to do
Commercially minded with good judgment on when to push vs. when to escalate
Strong communication skills, especially with non-legal stakeholders
Comfortable working in a fast-paced, high-growth environment

Nice To Haves

Experience working with CLM tools (e.g., Ironclad) and Salesforce
Exposure to data protection and information security terms
Experience supporting enterprise SaaS sales cycles

Responsibilities

Own high-volume contract review across NDAs, MSAs, order forms, DPAs, and amendments
Turn redlines quickly and keep deals moving toward signature
Apply internal playbooks to assess risk and escalate only when needed
Partner closely with Sales to unblock negotiations and maintain deal momentum
Manage contract workflows in Ironclad and Salesforce, ensuring accuracy and speed
Support customer legal and procurement queries with clear, practical responses
Help clean up and maintain templates, clause libraries, and fallback positions
Track contract status, flag bottlenecks, and drive deals to close
Support internal teams (Sales, Security, Finance) in aligning on contractual positions
Jump in wherever needed — from questionnaires to one-off asks — to keep things moving

Benefits

Participation in the company’s employee share options plan
Comprehensive health coverage for you and your loved ones
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
One-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
5-week paid sabbatical available after 5 years of employment