Contracts Manager

ServiceNet•Northampton, MA

3d•$70,000 - $75,000

About The Position

The Contracts Manager is responsible for the full lifecycle management of government and private contracts, with a primary focus on Massachusetts Department of Developmental Services (DDS) agreements and additional contracts with the Department of Mental Health (DMH), Department of Public Health (DPH), Executive Office of Health and Human Services (EOHHS/EOHLC), etc. This role ensures contractual compliance, financial alignment, operational coordination, and risk mitigation across a complex, highly regulated funding environment. The Contracts Manager partners closely with Finance, Program Operations, Quality/Compliance, and Executive Leadership to support sustainable service delivery.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Health Care Administration, or a related field.
Minimum of 3 years of contract management experience within a nonprofit, human services, or healthcare environment.
Maintains strict confidentiality of all organizational and client information and adheres to all applicable federal and state regulations in the performance of job duties
Demonstrated experience managing Massachusetts state contracts; working knowledge of DDS, DMH, DPH, and EOHHS/EOHLC or other state contracts strongly preferred.
Strong understanding of government-funded service models, compliance requirements, and reimbursement structures.
Excellent analytical, organizational, and documentation skills with high attention to detail.
Ability to manage multiple contracts and deadlines in a fast-paced, regulated environment.
Strong written and verbal communication skills, including the ability to interface effectively with government agencies.
Ability to maintain regular attendance.

Nice To Haves

Experience with Massachusetts procurement and contracting systems and regulations.
Familiarity with nonprofit accounting principles and cost reporting.
Experience supporting audits and state monitoring reviews.
Advanced proficiency in Excel and contract management or financial tracking systems.

Responsibilities

Manage and lead the full lifecycle for contracts, including review, execution, amendments, renewals, and closeout for their assigned caseload.
Administer and monitor contracts, ensuring adherence to agency-specific requirements, performance standards, and reporting timelines.
Interpret and operationalize contract terms, regulations, and policies, translating requirements into clear guidance for internal stakeholders.
Track deliverables, service units, rate structures, and performance metrics to ensure compliance with contractual and regulatory obligations.
Prepare for and support audits, site visits, and monitoring reviews by state agencies.
Collaborate with Finance to ensure contract budgets align with approved rates, service authorizations, and reimbursement methodologies.
Monitor contract revenue, spending, and utilization, identifying variances and recommending and completing corrective actions as needed.
Support rate negotiations, cost reconciliations, and budget modifications with state funders.
Assist with contract-related financial reporting, invoicing support, and reconciliation activities.
Serve as the primary liaison between the organization and state contracting agencies, including but not limited to DDS, DMH, DPH, and EOHHS/EOHLC.
Partner with Program leadership to ensure services are delivered in accordance with contract scopes, service definitions, and performance expectations.
Work with Quality and Compliance teams to align contracts with licensing, accreditation, and regulatory standards.
Provide training and technical assistance to internal staff on contract requirements and compliance expectations.
Maintain accurate, organized contract files, including executed agreements, amendments, correspondence, and compliance documentation.
Develop and maintain accurate contract tracking tools, dashboards, and calendars to monitor key deadlines and obligations.
Identify contractual, financial, and compliance risks and proactively recommend mitigation strategies.
Support continuous improvement of contract management processes, templates, and internal controls.