Contracts Manager

HBK - Hottinger Brüel & Kjær•Pompano Beach, FL

3d•$54,000 - $74,000

About The Position

Concurrent Real-Time is a leading provider of real-time computing solutions for aerospace, defense, and automotive industries. We design and manufacture high-performance hardware and software platforms engineered for demanding environments. Join a team where precision, reliability, and innovation drive everything we do. We are looking for a driven and organized Manager, Contracts to join our Support department. In this role, you will be responsible for managing Service Maintenance Contracts and supporting the operations of our National Dispatch Center. This is an excellent opportunity for a customer-focused professional who takes pride in accuracy and follow-through.

Requirements

High School Diploma or equivalent required.
1–2 years of experience in a customer service or support environment.
Strong organizational and time-management skills.
Proficiency in database management and standard office productivity tools.
Excellent verbal and written communication skills.
Ability to work effectively both independently and as part of a team.
US citizen or Green card holders only. We are unable to hire anyone who is on a visa and requires sponsorship.

Responsibilities

Maintain and update the Installed Service database and Service Maintenance Contracts.
Manage and update the software database.
Prepare and follow up on maintenance quotations.
Review purchase orders and establish associated contracts and invoicing documentation.
Generate and distribute reports covering new contracts, renewals, and non-renewals.
Prepare and validate revenue reports.
Provide backup coverage for the support hotline, including coverage verification, open call management, and field engineer coordination.
Collaborate cross-functionally on new procedures and testing initiatives.