Contracts Manager

International SOS

35d•Remote

About The Position

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Now, we're looking for talented individuals to join our team and make a difference. Job Purpose The position of Contracts Manager will provide advice, support and direction to the Americas sales organisations in two key ares: Commercial Contract Management and Strategic Pricing Support. The Contracts Manager will be required to champion best practice ensuring procedures are of a high standard, as well as developing and maintaining positive relationships with internal and external contacts. Dedication to performance against KPI's is critical for success in this role.

Requirements

Capable of drafting contract terms and conditions in English
Attention to detail, reviewing contracts for conformity to policies and identifying and assessing risks.
Strong working knowledge of United States and Canada regulatory landscape, including compliance requirements, industry standards, and relevant legal frameworks.
High degree of independence, initiative and decisiveness;
Great business judgement and commercially focused;
Ability to prioritize in a fast-moving environment;
Exceptional interpersonal and relationship-building skills;
Flexible and able to succeed in a rapidly changing, fast-paced, deadline-driven environment with multiple priorities;
Solid experience independently drafting and negotiating a variety of commercial contracts;
Experience with data privacy;
Pricing, sales, or finance experience is preferred but not a requirement (openness to learn is critical);
Demonstrable commercial experience working directly with sales teams and business managers
Educated to a degree level, such as BA/LLB or equivalent
This is a remote position, based in the US and with Eastern US time zone business hours, 8:30-5:00.

Nice To Haves

Previous experience using Contract Lifecycle Management tools is desirable;
SalesForce.com is an advantage but not a requirement.

Responsibilities

Responsible for providing advice and support in relation to commercial contracts (for example professional services agreements, data processing agreements, and non-disclosure agreements).
End to end Contract Management:
Coordinate with multiple stakeholders to ensure mitigation of risk whilst maximizing opportunities, in compliance with internal escalation guidelines;
Negotiate with clients on a range of commercial contracts, including services agreements, non-disclosure agreements, Data Processing Agreements, Master Services Agreements;
Take ownership of complex non-standard agreements or client agreements;
Contractual support for tender responses, working closely with the Bid Management Team to deliver competitive and compliant bids;
Management of regional templates, localise and translate standard contract templates where applicable, and maintain these templates;
Providing advice and support on a broad range of contractual matters including data privacy;
Actively participate in identifying best practices and supporting process improvement initiatives
Ensure the use of Contract Lifecycle Management (CLM) tool, including acting as local escalation point for CLM salessupport;
Provide training to the sales community and ongoing contract guidance relating to terms and conditions;
Act within the regional regulatory environment, understand and comply with local legislation and group policy;
Understand product business rules and ensure deviations are managed in accordance with the escalation guidelines.
Pricing: Whilst the primary focus will be on contract management, the Contracts Manager will be expected to support pricing on a day to day basis, approximately 15% of the day to day role.
Provide support and advice in the acquisition of new business and renewals by reviewing product mix opportunities, pricing and gross margin assumptions, utilization rates and client specific requirements and then, in partnership with various functions, deliver standard or develop non-standard offers to meet client's needs, whilst conforming to group guidelines;
Support the Sales community in acquiring approved pricing as per product matrix, including the capture of deviation;
Support complex pricing models for tender responses.