Contract Manager

NCR Voyix•Atlanta, GA

17d•Onsite

About The Position

The Contracts Manager works as a member of the NCR Voyix Law Department and is responsible for drafting, reviewing, negotiating, and finalizing sales contracts that support the company’s business objectives. The role focuses on software licensing, cloud services, subscription services, and maintenance and support contracts in the retail and restaurant industry. The Contracts Manager develops negotiation strategies, negotiates with customers, evaluates risk exposure, and makes recommendations to internal business clients, including senior management. The role also works with Pricing, Global Sales, and the CFO and Controller’s Offices to limit margin erosion and ensure compliance with internal policies, including order and revenue recognition. Candidates must be able to work under deadline pressure and meet demands from a variety of business clients and contract counterparties. The position leads customer negotiations, advises internal teams on contractual risk, facilitates internal review and resolution of issues, and provides contractual support after execution. It also maintains knowledge of company policies and procedures, commercial contracting practices in the information technology industry, company products and services, financial analysis, tax laws, and general business laws. The Contracts Manager develops and provides education on contracting best practices to internal organizations. The role is based at NCR Voyix’s Atlanta Global Headquarters. Availability outside normal working hours on short notice is required, and occasional travel may be required. Offers are conditional upon passing screening criteria applicable to the job.

Requirements

College degree.
At least 8 years of commercial contracting experience, preferably in the retail and restaurant industry.
Ability to be available outside normal working hours on short notice; occasional travel may be required.
Conceptual and innovative thinking, including identifying solutions and articulating complex legal and technical ideas.
Ability to acquire in-depth knowledge of NCR Voyix policies, organizational relationships, and procedures, and working knowledge of its solutions.
Excellent communication and writing skills, attention to detail, and ability to negotiate internally and externally at high levels.
Ability to work under short deadlines with minimal notice and supervision; self-sufficient and independent.
Customer-facing professionalism and excellent interpersonal skills.
Ability to identify legal issues and escalate them to the relevant attorney as appropriate.
Ability to think conceptually in complex or completely new situations and communicate ideas internally and externally.

Nice To Haves

Master of Business Administration or similar advanced degree.
At least 5 years of technology sales commercial contracting experience in the retail and/or hospitality industry.
Commercial Contract Manager Certification.
In-depth experience with sales and services contracts, including cloud services, software licensing, support services, and technology services.
Ability to lead and conduct negotiations with minimal supervision and excellent conflict-resolution skills.
Ability to coordinate efforts of personnel from different areas, internally and externally.

Responsibilities

Meet with internal clients to understand business objectives and assess risks associated with proposed sales transactions.
Lead the NCR Voyix team in negotiations with customers’ senior management, attorneys, and contract professionals, serving as the company’s primary point of contact during negotiations.
Review, edit, and draft responses to customer-proposed terms and conditions.
Advise business teams and senior management and recommend actions regarding contractual risks that could create legal or business exposure.
Identify risks, facilitate internal review, and obtain management or legal resolution.
Use sound judgment to determine when issues require involvement from other business areas or the Law Department.
Work with bid support, Pricing, and other internal organizations to minimize margin erosion and mitigate risks between bid review and contract signature.
Provide front-line contractual interpretation support after execution, including assistance with potential disputes and accounting or revenue recognition issues.
Maintain in-depth knowledge of company procedures, processes, and policies, especially the Contracts Policy, Incoming Orders and Backlog Policy, and Revenue Recognition Policy.
Develop and deliver education on contracting best practices and relevant topics to internal organizations, including Sales, Customer Services, Professional Services, and Law Department associates.