Contracts and Account Administrator

Mirion•Horseheads, NY

13d•$85,000 - $100,000

About The Position

This role serves as the primary point of contact for customers, managing the entire order process from quote preparation to final delivery. The administrator will be responsible for ensuring customer satisfaction by developing project plans, coordinating resources, and tracking order progress against scope and timeline. This involves close collaboration with various internal departments to facilitate workflow, resolve issues, and ensure timely completion of deliverables.

Requirements

Excellent verbal and written communication skills
Strong organizational and time management skills
Proficiency in Microsoft Office Suite
Proficiency in project management software
Ability to identify issues and find solutions efficiently
High level of accuracy in data entry, tracking, and reporting

Nice To Haves

Previous experience in a similar type of position
Previous experience in customer service
Previous experience in project management
Previous experience in Sales

Responsibilities

Preparing customer quotes
Entering customer orders into 4th Shift
Distributing customer purchase orders to internal teams
Updating Quote database
Managing order logistics
Acting as a liaison between customers and internal teams
Tracking order progress against scope and timeline
Assisting in developing project plans and timelines
Coordinating resources
Managing schedules to ensure all tasks are completed on time
Ensuring customer requirements are met to guarantee customer satisfaction and project success
Monitoring order progress
Communicating on status, risks, and outcomes for both customers and internal teams
Identifying and resolving bottlenecks
Addressing customer complaints or issues to improve the overall customer experience
Working with various internal departments (i.e. Engineering, Procurement, Quality, Production, Shipping, etc.) to help facilitate workflow, resolve issues, and ensure deliverables are met