Contracts Analyst — NetSuite Customer Success Operations

Oracle•Redwood City, CA

About The Position

Oracle NetSuite Customer Success Operations is seeking an experienced Contracts Analyst to support the review, preparation, approval, and signing of professional services contracts. The role supports the sales cycle through contract reviews, deal structuring, contractual research, business approvals, and enablement. The analyst works with Sales, Sales Operations, Consulting Delivery, Finance, Legal, and other internal teams to produce accurate and timely agreements that meet customer needs and Oracle requirements. This is an individual-contributor position for someone with strong contracts expertise, sound business judgment, and the ability to take ownership while supporting colleagues. The role also offers the opportunity to develop toward future team leadership or management. The team welcomes openness to new tools and approaches, including AI where useful. The role is based on the U.S. West Coast in the Pacific Time Zone, and requires flexibility for meetings outside regular business hours and for month-end and quarter-end closings.

Requirements

Five or more years of experience drafting, reviewing, and negotiating professional services or consulting contracts.
Bachelor’s degree in business or a related field, or equivalent relevant experience.
Strong analytical skills, attention to detail, organizational abilities, and sound business judgment.
Ability to independently manage complex contract work, resolve issues, and meet deadlines in a fast-paced environment.
Excellent written and verbal communication skills, including the ability to explain contractual requirements clearly.
Demonstrated leadership skills through coaching, initiative ownership, or influencing cross-functional stakeholders.
Ability to work collaboratively and adapt to evolving business needs.
Proficiency with Microsoft Office, including Excel and PowerPoint.
Ability to collaborate globally and attend meetings outside regular business hours when needed.
Based on the U.S. West Coast in the Pacific Time Zone.

Nice To Haves

Professional proficiency in Spanish and/or Portuguese.
Knowledge of NetSuite and experience in a cloud software or SaaS business.
Project management experience, including coordinating work across teams.

Responsibilities

Review, draft, and finalize standard and custom professional services agreements, statements of work, and change orders.
Manage contracts through required reviews and business approvals, execute contracts within delegated signing authority, and coordinate additional required signatures.
Research contractual issues and propose alternative language within Oracle guidelines, partnering with Legal when appropriate.
Support deal structuring for transactions of varying complexity and scale.
Advise Consulting Sales and Delivery teams on contract requirements, sales policies, pricing and discounting approvals, and change orders.
Investigate and resolve contract escalations, exercising sound judgment and involving appropriate stakeholders.
Manage a high volume of contract reviews while balancing priorities, deadlines, and business needs.
Support development of contractual templates and maintenance of the template library.
Support Contracts team initiatives and ongoing process improvements.
Share knowledge and coach colleagues to strengthen team capabilities and consistency.
Build effective working relationships across Sales, Customer Success, Sales Operations, Consulting Delivery, Finance, and Legal.
Ensure compliance with published sales, contracting, and business approval policies.
Provide flexibility during month-end and quarter-end closings, including extended hours and occasional weekends or holidays as needed.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Flexible Vacation for eligible salaried, non-overtime-eligible employees; accrued vacation for other eligible employees. Vacation accrual varies by hours worked and length of employment.
11 paid holidays.
72 hours of paid sick leave upon hire, refreshed each calendar year, with unused hours carrying over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.
May be eligible for equity.