Contracts Administrator

Aston Carter•Austin, TX

7d•$47 - $47•Hybrid

About The Position

This individual contributor role involves managing assigned service contracts, ensuring compliance, and providing timely reporting to customers. The position requires updating system records, generating reports, coordinating with internal teams, and handling escalations related to open tasks. As business needs evolve, additional responsibilities may be assigned to meet customer expectations.

Requirements

Contracts administration
Customer service
Microsoft Office
Administrative support
High School diploma required
Ability to accurately type 55 WPM
2+ years experience in MS Office Suite (Excel strong user - creating and using formulas)
2+ years experience working with customer contracts
Excellent written and verbal communication skills
Ability to multitask and manage multiple open tasks tied to contracts
Strong business acumen and problem-solving skills
Strong analytical skills and attention to detail
Team-oriented with the ability to work across functions and adapt to different processes

Nice To Haves

Experience in manufacturing/fueling corporations is a plus
Experience using Oracle is a plus (Data Reporting Tools)
BI tools, Power BI, SmartSheets
Transform raw data into meaningful insights
Bachelor's degree is a plus

Responsibilities

Manage and oversee assigned contracts to ensure compliance and resolve contract-related issues.
Handle escalations for aged open tasks with contractors and seek immediate resolution.
Gather information promptly to produce required reports for customers.
Provide daily and/or weekly reports in predefined formats to designated customers.
Distribute tasks from the service operations email inbox on a day-to-day basis.
Review monthly invoices from Finance to ensure accuracy and alignment with services provided.
Supervise and support contract team members; establish weekly touchpoints.
Develop and distribute monthly scorecards for contract customers.
Create scopes, pricing, and frameworks for new contracts and renewals.
Act as the first point of contact for team and customer escalations.
Perform quarterly reviews of contract profitability.