Contractor Required-Mon and Wed--On going commitment-Urgent requirement
About The Position
This is an ongoing commitment for a contractor required to work on-site two days a week, most likely Tuesdays and Thursdays. The role involves ticket handling, printer and Chromebook fixing, and inventory management. The contractor will provide technical support and problem resolution, taking the lead in resolving on-site technical issues. This includes conducting thorough troubleshooting to identify root causes and acting as a liaison between on-site operations and a remote IT support team overseas. Clear and accurate communication of technical issues and requirements to the remote team is essential, along with providing detailed information and documentation for remote troubleshooting. The role also involves customer support and service, communicating updates, challenges, and tasks to the client clearly and timely, actively listening to client concerns, and ensuring client satisfaction through follow-up and necessary support. Professionalism and clarity in written communication, especially in email interactions, are important.
Requirements
- Need to be on-site 2 days a week
- Have your own transportation
- Will require background check clearance post selection as it is a client pre-requisite
Responsibilities
- Ticket handling
- Printer fixing
- Chromebook fixing and inventory
- Technical support and problem resolution
- Take the lead in resolving technical issues that require on-site support
- Conduct thorough troubleshooting to identify the root cause of problems
- Act as the liaison between on-site operations and the remote IT support team overseas
- Communicate technical issues and requirements to the remote team accurately and clearly
- Provide detailed information and documentation to facilitate remote troubleshooting and support
- Works closely with the remote service desk team to resolve technical issues
- Customer support and service
- Communicates updates, challenges, and tasks to the client in a clear and timely manner
- Listens actively to client concerns and addresses them appropriately
- Ensures client satisfaction by following up on issue resolution and providing necessary support
- Takes personal interest in the quality of work and meeting customer needs
- Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
